Summary
Overview
Work History
Education
Skills
Other Skills And Interests - Skills
Certification
Leadership And Professional Development
Timeline
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Raqueal Manuelito

Albuquerque,NM

Summary

Successful business professional with demonstrated track record consulting. Exceptional program, team and project manager. Skilled at mentoring staff, integrating ideas and customizing approaches to support specific means and goals.

Determined professional with success boosting productivity and streamlining procedures for organizations. Focused on smoothly overseeing financial, personnel and operational facets. Expertly balanced targets with resources and optimized long-term success.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Security Personnel

Sandia Casino
10.2023 - Current
  • Monitor surveillance cameras and alarm systems to detect and respond to any suspicious activity or security breaches
  • Maintain a visible presence to deter criminal activity and provide a reassuring presence for guests and employees
  • Escort guests, employees, and assets as required, ensuring their safety and security during transit
  • Enforce policies and complete detailed reports documenting security incidents, observations, and actions taken
  • Assist with the investigation of security incidents, gather evidence, and cooperate with law enforcement as needed.

WG Liaison Ocer

Intersections Inc
03.2021 - Current
  • Curated product design and roadmaps for an intelligent database tool that is currently utilized by thousands
  • Communicated new designed structures for multiple products that are utilized by over 5000+ clients
  • Acted as personal liaison officer while conducting internal investigations for identity theft affairs.

Security Specialist

Intersections Inc
03.2021 - Current
  • Developed rapport with clientele to cultivate trust and understanding
  • Which was a key driver for revenue
  • This was reflected in the company's end of year market ratings
  • Managed day to day office communication tasks between product supervisors and clients
  • Answered and directed incoming calls through the main line, ensuring prompt and professional communication
  • Worked collaboratively with other divisions to develop and implement resolutions for clients
  • Which increased the company's retention rate.

Tech Support tier 2

S&P Data
04.2020 - 03.2021
  • Identified, analyzed, and responded to clientele needs for the administration of the company security-based systems
  • Evaluated and troubleshoot complex applications and security systems while also identifying security threats or technical complications
  • Restored, installed, replaced, and service multiple products, systems, and equipment
  • Performed tests and inspected security surveillance systems
  • Facilitated digital installations, repairs, and serviced multifarious products and systems.

Tech Support Tier 2

Apple - VMC
01.2018 - 12.2019
  • Navigated consumers through diagnostic and troubleshooting procedures
  • Performed diagnostic tests and software adjustments to diagnose and resolve hardware failures or software bugs
  • Collaborated with other programmers to identify errors and to modify internal programs necessary to mend hardware/ product issues
  • Reserved and assigned consultations for in store 'Genius' appointments to conduct physical troubleshooting on impaired products.

Reservation Executive

Wyndham Hotels & Resorts
01.2017 - 12.2017
  • Reviewed client booking information and coordinated with travel agencies to ensure all reservations were fulfilled properly
  • Maintenance internal clientele records such as contact information, travel history, and guest preferences
  • Acknowledge inquiries regarding rates, special offers, or other topics related to the clients travel plans
  • Coordinated with hotels, car rental agencies, airlines, etc
  • To ensure hospitality and clientele satisfaction.

Education

Associate of Arts - Criminal Justice -

New Mexico State University

Skills

  • Security operations experience
  • Criminal Investigations
  • Alarm Systems Monitoring
  • Breach Identification
  • Asset Protection
  • Security Incident Reporting
  • Background Investigations
  • Sensitive information handling
  • Physical Security Measures
  • Law Enforcement Coordination
  • Relationship building and management

Other Skills And Interests - Skills

  • Google (Workspace Applications)
  • Salesforce Inc (1&2)
  • Microsoft Office products
  • Nextiva - TalkDesk
  • Intelligence workspace
  • Accurint
  • Telegance

Certification

  • Foundations of Digital Marketing and E-commerce
  • Attract and Engage Customers with Digital Marketing Certificate

Leadership And Professional Development

  • Intersections Inc., Identity theft security product design experience, Collaborated with senior leadership and management to create, design, and integrate an internal intelligence portal/website., Granted and promoted an internship for the company's internal product design division.
  • WG Liaison Officer, Mastery of identity theft fundamentals and to aid in the recovery process., Experienced 200+ hours of individualized hands-on training and coaching to achieve target development goals.

Timeline

Security Personnel

Sandia Casino
10.2023 - Current

WG Liaison Ocer

Intersections Inc
03.2021 - Current

Security Specialist

Intersections Inc
03.2021 - Current

Tech Support tier 2

S&P Data
04.2020 - 03.2021

Tech Support Tier 2

Apple - VMC
01.2018 - 12.2019

Reservation Executive

Wyndham Hotels & Resorts
01.2017 - 12.2017

Associate of Arts - Criminal Justice -

New Mexico State University
  • Foundations of Digital Marketing and E-commerce
  • Attract and Engage Customers with Digital Marketing Certificate
Raqueal Manuelito