Raquel Aburto
Summary
Knowledgeable HR professional with solid foundation in Human Resources practices. Successfully managed employee relations, recruitment processes, and compliance initiatives. Demonstrated proficiency in conflict resolution and effective communication.
Overview
14
14
years of professional experience
1
1
Certification
Work History
HR Representative
Duncan Regional Hospital
03.2023 - Current
- Optimized HR operations by utilizing technology solutions, such as applicant tracking systems and HRIS platforms.
- Interpreter (English-Spanish, Spanish-English)
- Established onboarding procedures, creating a welcoming experience for new hires that promoted long-term retention.
- Managed the Pre-Adverse/Adverse Action Process
- Provided employment verification
- Onboarding new hires: Responsible for background checks, I-9 audits, fingerprints, badges
- Supported the survey prep team
Customer Service Representative
Foundever, USA
11.2022 - 03.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Digital Personal Shopper
Walmart
08.2022 - 10.2022
- Fulfills customer orders by reviewing orders; locating, preparing, and packaging merchandise; ensuring the accuracy of orders prior to pick up
- Consistently met deadlines and quality goals for accuracy and timeliness.
Spanish Teacher
Marlow Public Schools
07.2020 - 07.2022
- Boosted student engagement with interactive activities that incorporated authentic materials from Spanish-speaking countries.
- Evaluated student performance using various assessment tools, providing constructive feedback, and working closely with struggling learners to improve outcomes.
- Established strong relationships with parents, keeping them informed of their child''s progress and offering tips for supporting language development at home.
Human Resources Director
Jodapris IMBS LLC
05.2020 - 07.2020
- Created procedures and practices for hiring new employees and managing staff
- Established an orientation procedure for onboarding new hires and training them to meet the needs of the company
- Responded to questions or complaints from employees in a timely fashion
- Managed HR department personnel
Human Resources Coordinator
Elite Online Media
02.2018 - 10.2018
- Maintained human resources information system and kept employee files up to date and accurate.
- Conducted new employee onboarding and provided ongoing orientation training.
- Developed personnel company policies
- Coordinated and administered employee health insurance and retirement plans.
Human Resources Manager
White Shark Media
07.2016 - 07.2017
- Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
- Responsible for US and Local new hire onboarding process
- Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
- Organizational structure modifications: Job profiles according to current needs, training for new leaders
- Provided performance management support
- Managed employee benefits programs, including the coordination of monthly engagement activities
- Led the social responsibility team
Human Resources Manager
DHL Nicaragua S.A.
01.2015 - 07.2016
- Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
- Responsible for recruitment and selection
- Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
- Manage country talent management program
- Manage the performance evaluation process
- Responsible for creating, roll-out and controlling new compliance project
- Conducted thorough internal investigations, addressing employee concerns with fairness and transparency.
- Collaborated with executive leadership to align HR initiatives with overall business goals and objectives.
- Creating alliance with organizations to support the company social responsibility programs
- Created and followed up of HR budget department
Human Resources Generalist
Concentrix (previously known as Convergys)
11.2012 - 01.2015
- Responsible for daily administration of general policies and programs covering compensation, benefits, training, and employee relations issues
- Maintained up-to-date records of employee information in HRIS system ensuring accurate reporting and data-driven decision-making.
- Provided guidance to managers and employees on talent management, payroll, leave of absence, and benefits.
- Facilitated onboarding and induction for new hires
- Assisted in the preparation of reports for legislated requirements or organizational needs
- Worked along with HR Manager in action plans from feedback received in the Employee Opinion Survey
- Member of the Health and Security committee
Associate Human Resources Generalist
Concentrix (previously known as Convergys)
02.2011 - 11.2012
- Responsible for the daily administration of general policies and programs covering leaves, benefits, training, and employee relations issues
- Worked closely with the operations and corporate benefits team to manage the leave of absence and return to work process at site level
- Assisted the corporate benefits team with the management of the wellness program
Education
Bachelor of Arts - International Business
John Brown University
Siloam Springs, AR05-2003
Skills
- HR policies and procedures
- Onboarding process
- HRIS systems
- HR analytics
- Employee relations
- Exit interviews
- Diversity and inclusion
- Talent acquisition
- Background checks
- Employee retention
Certification
- Professional in Human Resources (PHR) - HR Certification Institute.
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
HR Representative
Duncan Regional Hospital
03.2023 - Current
Customer Service Representative
Foundever, USA
11.2022 - 03.2023
Digital Personal Shopper
Walmart
08.2022 - 10.2022
Spanish Teacher
Marlow Public Schools
07.2020 - 07.2022
Human Resources Director
Jodapris IMBS LLC
05.2020 - 07.2020
Human Resources Coordinator
Elite Online Media
02.2018 - 10.2018
Human Resources Manager
White Shark Media
07.2016 - 07.2017
Human Resources Manager
DHL Nicaragua S.A.
01.2015 - 07.2016
Human Resources Generalist
Concentrix (previously known as Convergys)
11.2012 - 01.2015
Associate Human Resources Generalist
Concentrix (previously known as Convergys)
02.2011 - 11.2012
- Professional in Human Resources (PHR) - HR Certification Institute.
Bachelor of Arts - International Business
John Brown University
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