RAQUEL A. JONES
South Amboy,USA
Summary
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
17
17
years of professional experience
Work History
Office/Facilities Manager
Community Child Care Solutions
07.2023 - 07.2025
- Provided administrative support to senior executives through efficient calendar management, scheduling meetings, and coordinating travel arrangements.
- Supported special projects and initiatives as assigned by senior management.
- Drafted correspondence, prepared reports, and developed presentations and other essential documents as required.
- Acted as a critical liaison between executives and internal/external stakeholders, including the City of Perth Amboy.
- Organized and facilitated in-person and virtual meetings, ensuring smooth logistics and participant engagement.
- Coordinated conferences and special office events, including catering arrangements and logistics management.
- Facilitated and oversaw and price and contract negotiations with office vendors, service providers, and the office lease.
- Managed procurement of office supplies, equipment, and services for ongoing facilities maintenance.
- Ensured 100% compliance with all state and federal regulations for non-profit operations and fundraising activities, mitigating potential risks and fines.
- Managed accounts receivable and accounts payable before passing along to fiscal department.
- Instituted and maintained office policies and procedures to optimize operational efficiency.
- Assisted in recruitment and onboarding processes by coordinating job postings, scheduling interviews, and liaising with candidates.
- Addressed employee inquiries related to HR policies, benefits, and other HR-related matters.
- Conducted orientation sessions for new hires, promoting smooth integration into the team.
- Facilitated training and development programs for team members.
- Managed confidential information with the utmost discretion and professionalism.
- Handled incoming inquiries and requests, prioritizing and resolving them efficiently.
Loan Processor
Affinity Federal Credit Union
11.2021 - 07.2023
- Ensured accuracy of client information, verifying data collected during the application process and updating records as needed.
- Set up and completed loan submission packages.
- Reviewed loan files for completeness, identified missing documentation, and generated condition lists for applicants.
- Collaborated with underwriting and sales teams to meet and exceed monthly loan volume goals, demonstrating teamwork and commitment to success.
- Assisted clients in understanding complex financial documents required for completing their loan applications successfully.
- Verify and enter all contract and applicant information accurately in the loan servicing system before funding, ensuring compliance with company guidelines and risk tolerance.
- Increased customer satisfaction with timely responses to inquiries and providing thorough explanations of loan processes.
- Follow up with dealer clients to resolve outstanding requirements, ensuring timely contract funding and providing excellent customer service.
- Meet or exceed loan processing production targets, demonstrating efficiency and productivity. Build and maintain strong relationships with dealer clients, showcasing effective networking and relationship management skills.
- Manage dealer and customer fraud by conducting thorough verifications and promptly escalating potential issues to management.
Customer Service Representative
MoMA SRDC
11.2021 - 02.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts. Provided comprehensive account information to customers, including order status, histories, and changes to orders.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Assisted customers with inquiries and concerns regarding products and orders.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Built strong relationships and trust with customers and potential clients by actively listening to their needs and educating them about products and services tailored to their situation.
- Stayed updated on product inventory changes, current sales promotions, and event schedules at MoMA to provide accurate information to customers.
- Processed customer transactions efficiently, including selling and redeeming coupons, handling refunds, exchanges, and replacements.
- Ensured accuracy and completeness of all necessary information prior to transaction completion.
Retention Specialist
DISH
09.2020 - 11.2021
- Negotiated contract renewals, securing continued business partnerships with satisfied clients.
- Maintained a daily save rate of 75% and achieved other key daily metrics.
- Improved overall company performance by contributing to strategic planning discussions and offering retention-focused recommendations.
- Provided customer support, solved issues, and informed customers of the benefits of DISH services.
- Evaluated current customer retention strategies and recommended improvements.
- Made strategic recommendations and provided solutions to retain customer accounts and successfully upsold DISH products and services.
- Consistently delivered excellent customer service, which significantly increased customer satisfaction.
Child Care Specialist
Community Child Care Solutions
05.2008 - 09.2020
- Performed various administrative tasks, such as scheduling meetings, preparing reports, and managing correspondence related to training activities. Assisted in organizing and conducting training sessions for staff and volunteers, ensuring a smooth and effective learning experience.
- Assisted in the planning and execution of training events, including logistics, scheduling, and participant registration.
- Worked closely with trainers, and other stakeholders to develop and enhance training programs.
- Created and updated training materials, manuals, and other educational resources to ensure they were current and relevant.
- Provided technical support during training sessions, including setting up audiovisual equipment and troubleshooting any technical issues.
- Tracked and analyzed training data to evaluate program effectiveness and recommend improvements.
- Acted as a liaison between the training department and other Agency departments to facilitate communication and collaboration.
- Analyzed feedback from training participants to assess needs and improve future training sessions.
Education
Diploma - Academic
Cedar Ridge High School
Old Bridge, NJ05-1992
American Management Association Certificate - undefined
Union County College
01.2006
Skills
- Microsoft Office Suite
- Salesforce
- Positive interpersonal skills
- Effective team collaboration
- Customer support
- Effective problem resolution
- Virtual Meeting Production
- Organizational skills
- Critical thinking
- Excellent communication
- Organization and time management
- Decision-making
- Problem resolution
- Teamwork and collaboration
Timeline
Office/Facilities Manager
Community Child Care Solutions
07.2023 - 07.2025
Loan Processor
Affinity Federal Credit Union
11.2021 - 07.2023
Customer Service Representative
MoMA SRDC
11.2021 - 02.2022
Retention Specialist
DISH
09.2020 - 11.2021
Child Care Specialist
Community Child Care Solutions
05.2008 - 09.2020
American Management Association Certificate - undefined
Union County College
Diploma - Academic
Cedar Ridge High School
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