Overview
Work History
Education
Skills
Hobbies and Interests
Certification
Timeline
Generic

Raquel Alcala

Fresno,CA

Overview

2026
2026
years of professional experience
1
1
Certification

Work History

Direct Care Staff

Escalon
  • Loving, sympathetic, and compassionate in caring for the needs of others
  • Prepared meals, serve food, and Administered medications timely and accurately to ensure health and safety
  • Provide companionship for disabled, elderly, and young adults;escort them to medical appointments
  • Use time management skills to arrange daily responsibilities in order of importance
  • Supervise, guide and mentor young adults with behavioral problems
  • Demonstrate responsibility in patient care; assist with personal hygiene and personal needs
  • Plan, shop for, and prepare nutritious meals
  • Participate in case reviews, consulting with the team caring for the clients, to evaluate the clients needs and plan for continuing services
  • Prepare and maintain records of clients progress and services performed, reporting changes in clients condition to Supervisor
  • Perform housekeeping duties, such as cooking, cleaning, washing dishes and clothes
  • Experience in supervision of Probation Level 10 cliental including clients on Probation
  • Work with Level 4-H juveniles
  • Maintained clean, safe, and well-organized patient environment.
  • Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
  • Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
  • Maintained a safe and inclusive environment by addressing behavioral challenges with patience and understanding.

Care Provider

IHSS
01.2004 - 11.2006
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Helped with home management tasks, meal preparation, grocery shopping, and routine cleaning.
  • Reduced patient anxiety and stress through effective communication and active listening skills.
  • Arranged transportation and accompanied patients to doctors' offices and errands.
  • Planned and cooked nutritious meals to meet specific dietary needs.
  • Maintained a safe and clean environment for patients by adhering to infection control protocols and performing regular housekeeping duties.
  • Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
  • Assisted patients with self-administered medications.

Direct Care Staff

Angus Home

Direct Care Staff

Capozzi Residential
07.2018 - 03.2019
  • Maintained detailed documentation of client progress, daily activities, incidents, and relevant observations to ensure continuity of care across team members.
  • Improved client quality of life by providing assistance with daily living activities such as bathing, grooming, dressing, feeding, toileting assistance.
  • Provided reliable transportation for clients to attend medical appointments, social outings, or other community-based events as needed.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Helped clients manage money, pay bills, and shop for groceries or personal items.
  • Managed medications for clients, ensuring proper dosages were taken on schedule and any side effects were promptly reported to healthcare professionals.
  • Ensured a safe and comfortable living environment for clients through regular housekeeping tasks and proactive maintenance reporting.
  • Established trust-based relationships with clients by consistently demonstrating respect, empathy, reliability, and genuine concern for their wellbeing.

Direct Care Staff

E&S Residential
04.2011 - 07.2013
  • Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
  • Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
  • Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
  • Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
  • Implemented individualized behavior management plans, reducing incidents of challenging behaviors within the residence.
  • Monitored and reported changes in clients' health and well-being, enabling timely interventions.
  • Cooked meals and assisted patients with eating tasks to support healthy nutrition.
  • Assisted with daily living activities, running errands, and household chores.

CSR

Internal Revenue Service, IRS
08.2022 - Current
  • Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
  • Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues efficiently.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Skilled at working independently and collaboratively in a team environment.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Learned and adapted quickly to new technology and software applications.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Paid attention to detail while completing assignments.
  • Organized and detail-oriented with a strong work ethic.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Worked well in a team setting, providing support and guidance.
  • Excellent communication skills, both verbal and written.
  • Regularly review and update case notes, assessment, and service plans to ensure accuracy and relevant.
  • Performed in-depth research and analysis on paper-based accounts management cases to evaluate strategic options and propose data driven solutions.

Education

JE Young Academics
Fresno, CA
06.2003

Skills

  • Management Skills
  • Bathe disabled patients Groom/Dress the elderly Prepare/serve meals Wash laundry Plan daily activities Feed & assist patients Observe & report behaviors Sweep/Mopp floors, sanitize Monitor activities, Transport clients CPR/First Aide, Direct Support Professional (DSP) 1 and 2 Crisis prevention institute (CPI)

Hobbies and Interests

Teamwork, Patience, Adaptability, Leadership Skills

Certification

DSP 1

DSP 2

Timeline

CSR

Internal Revenue Service, IRS
08.2022 - Current

Direct Care Staff

Capozzi Residential
07.2018 - 03.2019

Direct Care Staff

E&S Residential
04.2011 - 07.2013

Care Provider

IHSS
01.2004 - 11.2006

Direct Care Staff

Escalon

Direct Care Staff

Angus Home

JE Young Academics

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Raquel Alcala