Raquel Alvarez Ramirez
Dallas
Summary
Accomplished professional with a robust background in public service and legal assistance, notably with Texas Health and Human Services. Excelled in high-stress environments, showcasing effective communication and bilingual capabilities. Proven track record in improving client satisfaction and streamlining benefits administration processes. Skilled in Microsoft Office and data entry, demonstrating a keen ability to multitask and manage sensitive information with discretion.
Overview
11
11
years of professional experience
Work History
Texas Works Advisor I
Texas Health and Human Services
08.2024 - Current
- Scheduled appointments with applicants to gather information and explain benefits processes.
- Communicated with people from various cultures and backgrounds on application process.
- Engaged wider departments in accurate, timely paperwork completion.
- Interviewed clients in application for benefits
- Calling clients scheduling interviews
311 Dispatcher
City of Dallas
01.2023 - 11.2024
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of [Number] fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Promoted teamwork among colleagues by proactively assisting others when needed.
Legal Assistant
Hermandad Mexicana Nacional
01.2014 - 01.2023
- Maintained strict confidentiality, protecting sensitive client information as required by legal ethics and regulations.
- Handled office scheduling and made notes for deadlines, motions, and other important dates.
- Improved communication between attorneys and clients by scheduling meetings, providing status updates, and relaying critical information promptly.
- Increased client satisfaction by efficiently managing case files and promptly addressing inquiries.
- Responded to client inquiries, providing accurate legal advice and offering assistance.
- Managed accounts and client records of clients, observing confidentiality, and extreme discretion.
Education
GED -
Texas Can Academy
Dallas, TX05-2004
Skills
- Effective communication skills
- Documentation and paperwork
- Verbal communication
- Microsoft office
- Data entry
- Interviewing
- Appointment scheduling
- Documentation and reporting
- Record keeping
- Knowledgeable in [software]
- Application review
- Telephone etiquette
- Benefits administration
- Proficiency in [software]
- Government relations
- Social services
- Medicaid
- Income verification
- Multitasking
- Bilingual
Languages
Spanish
Native or Bilingual
Timeline
Texas Works Advisor I
Texas Health and Human Services
08.2024 - Current
311 Dispatcher
City of Dallas
01.2023 - 11.2024
Legal Assistant
Hermandad Mexicana Nacional
01.2014 - 01.2023
GED -
Texas Can Academy
Similar Profiles
Elma VasquezElma Vasquez
Program Administrative Assistant II at Medical & Social Services Division, Access & Eligibility Services Texas Health and Human Services CommissionProgram Administrative Assistant II at Medical & Social Services Division, Access & Eligibility Services Texas Health and Human Services Commission
Brenda F. CalvinBrenda F. Calvin
Nurse State Reviewer, Interated SAMT Monitor at State Of Texas - Health And Human Services CommissionNurse State Reviewer, Interated SAMT Monitor at State Of Texas - Health And Human Services Commission
Denise Lozano-CoakleyDenise Lozano-Coakley
IDD MFP Emergency Transition Coordinator at Texas Health and Human ServicesIDD MFP Emergency Transition Coordinator at Texas Health and Human Services
Liga Praulina PhillipsLiga Praulina Phillips
Manager III at Texas Health and Human Services CommissionManager III at Texas Health and Human Services Commission
Casey AdesuluCasey Adesulu
Medical Assistant at OUI MEDICAL INCMedical Assistant at OUI MEDICAL INC