Overview
Work History
Skills
Timeline
Generic

Raquel Anderson

Plano,TX

Overview

7
7
years of professional experience

Work History

Care Coordinator

Included Health
07.2024 - Current
  • Used company software and databases to maintain records of services performed and patient conditions.
  • Managed patient caseloads effectively, ensuring timely follow-up and appropriate interventions.
  • Developed strong relationships with community partners, facilitating referrals and collaboration on behalf of patients.
  • Conducted regular evaluations of care plan effectiveness, making necessary adjustments based on feedback from patients and providers.
  • Assessed patient needs and connected them with appropriate resources to ensure optimal health outcomes.
  • Maintained accurate and up-to-date documentation of patient records in accordance with HIPAA regulations.

Chat Support Specialist

Cigna
05.2023 - 06.2024
  • Implemented feedback from management to continually improve performance metrics within the chat support team.
  • Trained new chat support specialists, fostering a supportive work environment that encouraged growth and development.
  • Delivered exceptional service quality with empathetic and attentive communication skills.
  • Resolved complex technical issues for customers, demonstrating patience, persistence, and expertise in troubleshooting techniques.
  • Educated customers about billing, payment processing and support policies and procedures.

Customer Service Representative

Lithia Motors, Inc
08.2021 - 05.2023
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Processed customer service orders promptly to increase customer satisfaction.

Technical Support Representative

Asurion
02.2019 - 07.2021
  • Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
  • Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
  • Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
  • Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.
  • Minimized escalations by proactively identifying potential challenges and addressing them early in the process.
  • Reduced call handling time by developing a comprehensive database of common troubleshooting steps.

Customer Care Representative

Alorica
12.2017 - 01.2019
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Managed high call volume with exceptional professionalism and efficiency.
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Assisted call-in customers with questions and orders.
  • Built rapport with customers through active listening and empathetic responses, fostering positive relationships.

Skills

  • Case Management
  • Documentation
  • Patient Education
  • Organizational Skills
  • Medical terminology understanding
  • Healthcare operations
  • Quality Assurance

Timeline

Care Coordinator

Included Health
07.2024 - Current

Chat Support Specialist

Cigna
05.2023 - 06.2024

Customer Service Representative

Lithia Motors, Inc
08.2021 - 05.2023

Technical Support Representative

Asurion
02.2019 - 07.2021

Customer Care Representative

Alorica
12.2017 - 01.2019

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Raquel Anderson