Raquel Anderson
plano,Texas
Summary
Professional with strong experience in patient relations, skilled in resolving issues and ensuring satisfaction. Proven ability to collaborate effectively within teams, adapt to changing needs, and achieve results. .
Overview
7
7
years of professional experience
Work History
Care Coordinator
RegaloRx
12.2024 - Current
- Used company software and databases to maintain records of services performed and patient conditions.
- Managed patient caseloads effectively, ensuring timely follow-up and appropriate interventions.
- Developed strong relationships with community partners, facilitating referrals and collaboration on behalf of patients.
- Conducted regular evaluations of care plan effectiveness, making necessary adjustments based on feedback from patients and providers.
Customer Service Representative
Cigna
03.2022 - 01.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Phlebotomist
Spectrum Health Medical Group
01.2021 - 02.2022
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Centrifuged blood samples as outlined in clinical protocols.
EVS Technician
Spectrum Health Medical Group
04.2018 - 12.2020
- Delivered exceptional customer service when interacting with patients, family members, visitors, and colleagues alike, fostering a positive atmosphere within the hospital environment .
- Promoted a healthy environment for patients, visitors, and staff through diligent maintenance of high cleanliness standards.
- Supported hospital operations through timely completion of cleaning assignments, contributing to a well-maintained facility.
- Enhanced patient satisfaction by ensuring a clean and safe environment in all hospital areas.
Education
High School Diploma -
Comstock Park High
Comstock Park, MI05-2012
Skills
- Case management
- Documentation
- Patient education
- Organizational skills
- Documentation proficiency
- Patient advocacy
- Policy adherence
- Care planning
- Medical terminology
- Database coordination
- Time management
- Problem-solving
Timeline
Care Coordinator
RegaloRx
12.2024 - Current
Customer Service Representative
Cigna
03.2022 - 01.2024
Phlebotomist
Spectrum Health Medical Group
01.2021 - 02.2022
EVS Technician
Spectrum Health Medical Group
04.2018 - 12.2020
High School Diploma -
Comstock Park High
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