Raquel Arellano
Alamogordo,NM
Summary
Empathetic professional in customer service known for high productivity and efficiency in task completion. Possess specialized skills in conflict resolution, data entry, and customer relationship management. Excel in communication, problem-solving, and adaptability, ensuring positive experiences and outcomes for customers.
Overview
20
20
years of professional experience
Work History
Consumer Services Specialist
TDS Telecommunications
Alamogordo, NM
11.2023 - 05.2024
- Developed strategies to improve customer satisfaction ratings.
- Processed payments for products or services rendered.
- Assisted customers with product orders and returns.
- Recommended process improvements that would enhance overall customer satisfaction levels.
- Conducted research into competitive products and services offered by competitors.
- Provided customer service support to clients via phone.
- Communicated promotional offers and discounts available to customers.
- Escalated unresolved customer issues to appropriate internal personnel for further investigation.
- Researched and resolved customer inquiries, complaints, and requests in a timely manner.
- Maintained accurate documentation of all customer interactions in the company database.
- Collaborated with other departments to resolve complex customer issues efficiently.
- Identified consumer needs, clarified information and researched issues to provide alternative solutions.
- Supported sales team members to drive growth and development.
- Updated databases with new and modified customer data.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Receptionist/Caregiver
Mountain Shadows Home Care
Alamogordo, NM
10.2023 - 10.2023
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Ensured that all necessary forms were completed accurately prior to submitting them for processing.
- Performed data entry tasks into various computer systems accurately and promptly.
- Greeted visitors and provided them with assistance.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Served visitors by greeting, welcoming and directing to appropriate personnel.
- Answered, screened, and forwarded incoming phone calls while managing multi-line telephone systems.
Beauty Advisor
Sally Beauty
Alamogordo, NM
02.2021 - 03.2021
- Performed sales activities such as cashiering, stocking shelves, inventory management, and customer service.
- Upsold additional beauty items when appropriate to increase sales revenue.
- Maintained an up-to-date knowledge of all beauty products available for sale.
- Ensured that all displays were neat and organized at all times.
- Resolved customer complaints promptly while adhering to company policies.
- Managed multiple tasks simultaneously while meeting tight deadlines.
- Advised customers on various styling techniques for hair care products such as shampoos and conditioners.
- Greeted customers upon entering the store, and established friendly relationships with them.
- Assisted in opening and closing procedures including counting money drawer contents at end of shift.
- Followed company policies related to returns, exchanges and refunds according to guidelines.
Customer Service Representative
Aaron's Sales and Lease
Phoenix/Artesia, AZ/Nm
02.2004 - 11.2009
- Conducted regular follow-up calls with customers after resolving their issues.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Answered customer inquiries and provided accurate information regarding products and services.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Identified opportunities for upselling additional products or services based on customer needs.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Developed strong relationships with customers by providing personalized assistance and support.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Maintained a high level of professionalism when dealing with difficult customers.
- Provided accurate information about products and services to customers.
- I answered customer inquiries via phone.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
Education
Associate of Applied Science - Healthcare Administration
Pima Medical Institute
Tucson, AZ05-2025
High School Diploma -
Precision High School
Phoenix, AZ05-2003
Skills
- Patient care and support
- Data entry and management
- Problem solving and decision making
- Customer service excellence
- Time management strategies
- Team collaboration and synergy
- Conflict resolution techniques
- Effective communication skills
- Sales and negotiation
- Social perceptiveness and awareness
- Multitasking abilities
- Phone etiquette and professionalism
- Attention to detail and accuracy
- Stress tolerance and resilience
- Client relationship management
- Policy adherence and compliance
- Inbound call handling
Accomplishments
Top sales
Weekly awards for completing sales goals
Customer service satisfatiction
Languages
Spanish
Native/ Bilingual
Timeline
Consumer Services Specialist
TDS Telecommunications
11.2023 - 05.2024
Receptionist/Caregiver
Mountain Shadows Home Care
10.2023 - 10.2023
Beauty Advisor
Sally Beauty
02.2021 - 03.2021
Customer Service Representative
Aaron's Sales and Lease
02.2004 - 11.2009
Associate of Applied Science - Healthcare Administration
Pima Medical Institute
High School Diploma -
Precision High School