Raquel Arreola
Brownsville
Summary
Dynamic Medical Secretary with extensive experience at Genesis Pediatric Endocrinology, excelling in appointment scheduling and insurance verification. Proven ability to enhance patient communication and maintain HIPAA compliance, ensuring confidentiality and efficiency. Recognized for exceptional organizational skills and a commitment to supporting clinical teams in delivering high-quality patient care.
Overview
9
9
years of professional experience
Work History
Medical Secretary
Genesis Pediatric Endocrinology
Brownsville
09.2016 - Current
- Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications.
- Scheduled and confirmed patient appointments, surgeries, and medical consultations.
- Maintained confidentiality of patient information according to HIPAA regulations.
- Answered multi-line phone system and directed callers to requested personnel and departments.
- Scheduled and confirmed patient appointments and consultations.
- Called patients to confirm scheduled appointments and obtain additional details.
- Informed patients of financial responsibilities prior to rendering services.
- Protected patients by observing strict HIPAA guidelines.
- Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Ordered office supplies as needed to maintain inventory levels.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Verified insurance coverage for appointments and collected co-payments as required.
- Answered phones promptly and directed calls appropriately.
- Greeted and checked in patients, updating patient information in computer system.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Aided clinical team to support administrative needs for clinical referrals.
- Coordinated with provider offices to ensure timely completion of referrals prior to scheduled appointments.
Education
High School Diploma -
Glades Central
Belle Glade, FL06-2004
Skills
- Medical terminology
- Electronic health records
- Data entry
- Appointment scheduling
- Insurance verification
- Patient communication
- Office administration
- Customer service
- Team collaboration
- Document management
- Time management
- Problem solving
- Interpersonal communication
- Medical records maintenance
- HIPAA
- Flexible schedule
- Confidentiality
- Co-payment collection
- Vital signs measurement
- HIPAA compliance
- Appointment reminders
Languages
Spanish
Professional
Timeline
Medical Secretary
Genesis Pediatric Endocrinology
09.2016 - Current
High School Diploma -
Glades Central
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