Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Raquel Arteaga

Hawthorne,CA

Summary

Operations Manager and talented leader with 15+years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity.

Overview

22
22
years of professional experience

Work History

Operations Manager

RXO Logistics
02.2022 - 02.2024
  • Managing productivity, quality, cost, billing, profit and loss for the market.
  • Customer Service, track and trace, final mile updates, dispatch resolving issues throughout the day, route planning, schedule maintenance/repairs.
  • Facilitated smooth collaboration between departments through clear communication channels.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Supervised operations staff and kept employees compliant with company policies and procedures.

Logistics Manager

Mach1 Global Services
07.2014 - 02.2022
  • Office/Warehouse management, decision making, managing productivity planning, quality control, inventory, 3PL, OS&D.
  • Ongoing operational development, cost control, budgeting, P&L, billing.
  • Routing air/ground freight, LTL, truckload, quoting, schedule with various carriers, negotiated transportation and logistics contracts to reduce shipping costs.
  • Manage driver operations, dispatcher, planning/scheduling, ensure drivers DOT regulations were up to date, schedule maintenance/repairs, created a safety environment while complying with regulatory guidelines.
  • Kept corporate departments and customers updated on critical shipments. Data entry, utilize workplace software, convert shipments.
  • Oversaw the procurement process, establishing strategic partnerships with suppliers to reduce lead times and minimize stockouts.

Warehouse Manager

Paperworks Industries
02.2003 - 07.2014
  • Independently managed 200,000sq ft warehouse with 10-20 employees.
  • Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time.
  • Un/load trailers, schedule incoming deliveries with various cargo carriers, quality control, 3PL, OS&D, inventory management.
  • Data Entry utilizing computer programs and variety of secretarial tasks, customer service.

Assistant Manager

R/T Delivery
02.2002 - 10.2011
  • Supervised 10-25 employees and daily operations for a high-volume day/night delivery service
  • Dispatcher; managed an average of 150 calls per day and coordinated deliveries to customers with drivers
  • Customer Service, made certain customers' requirements were met and addressed disputes within a timely matter.
  • Delivery Driver as required and per customer demands would process deliveries to ensure on-time satisfaction.

Education

Bachelor of Science - Criminal Justice

Park University
02.2026

Skills

  • Planning system
  • Inventory Management
  • Management
  • Organizational Management
  • Recruitment
  • Interpersonal Communication
  • Proficient in Microsoft Excel
  • Staff Scheduling
  • Performance reporting
  • Financial Oversight

Accomplishments

Increased departments efficiency by 25%. Exceeded goals within the organization increasing productivity and revenue. Resulted in winning the year award for most profitable hub of the country.

Timeline

Operations Manager

RXO Logistics
02.2022 - 02.2024

Logistics Manager

Mach1 Global Services
07.2014 - 02.2022

Warehouse Manager

Paperworks Industries
02.2003 - 07.2014

Assistant Manager

R/T Delivery
02.2002 - 10.2011

Bachelor of Science - Criminal Justice

Park University

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Raquel Arteaga