Raquel Baca
Chandler,AZ
Summary
Seeking a position to use my diverse skills and abilities, and create an opportunity of a new challenge.
Overview
25
25
years of professional experience
Work History
CUSTOMER SERVICE REP 4
STATE OF ARIZONA-Corp Commission
12.2018 - Current
- Oversee department when the supervisor is out of office
- Receive and respond to emails received daily for corrections in a timely manner.
- Handle and enter into the system more complex types of documents in a timely manner.
- Assist staff members or other individuals from other departments with issues, concerns, or questions.
- Contact customers as needed via email, mail, or by phone.
Initial Processing Specialist II
STATE OF ARIZONA-Corp Commission
12.2007 - 12.2018
- Enter in filings and submit payment via check or MOD (money on deposit) into the system (STARPAS) for customers who request to open/close or make changes to their business.
- Sort, stamp, and count various document types received via Mail, Counter, Fax, and Email.
- Assist with covering phones for other area and assist with training and answering questions for new employees as needed, assist with covering for mail clerk when out, and working statement docs as needed.
- Part of Special Project (LEAN PROJECT) to assist in producing better turnaround times for our area as well as other areas in the department.
- Took part in piloting and trained to learn our new system Ecorp.
Operations Clerk II
WELLS FARGO BANK
06.2000 - 02.2005
- Worked off reports entering credit card information and comments into the system.
- Sorted and verified data for various merchants.
- Took on a project of launching a new program (DAT) which would allow me to experience job duties such as scanning, indexing, 10-key with speed and accuracy, and communication with others
Education
Diploma - Banking And Finance
Arizona Institute of Business And Technology
Mesa, AZSkills
- Certified 10-key 50
- Time Management
- Detail Minded
- Positive Attitude
- Works well under pressure
- Excellent Customer Service
- Knowledge in Word, Excel, Outlook
Timeline
CUSTOMER SERVICE REP 4
STATE OF ARIZONA-Corp Commission
12.2018 - Current
Initial Processing Specialist II
STATE OF ARIZONA-Corp Commission
12.2007 - 12.2018
Operations Clerk II
WELLS FARGO BANK
06.2000 - 02.2005
Diploma - Banking And Finance
Arizona Institute of Business And Technology
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