Raquel Barba
Detroit
Summary
Experienced IT Project Manager And Business Analyst With Over 15 Years Of Expertise Delivering Complex, Cross-Functional Technology Solutions Across Infrastructure, Software, And Service Delivery Environments. Skilled In Stakeholder Engagement, Process Development, Operational Excellence, And Managing Full Lifecycle Implementations. Known For Aligning IT Services To Business Needs, Driving Continuous Improvement, And Collaborating Effectively With Both Technical Teams And Executive Leadership. Adaptable To Structured, Process-Driven Organizations While Fostering Innovation And Flexibility.
Overview
25
25
years of professional experience
1
1
Certification
Work History
PMO Project Manager
Stefanini
01.2011 - Current
- Lead cross-functional teams and manage end-to-end project delivery for IT implementations across tools, infrastructure, and software platforms.
- Facilitate project planning, kickoff meetings, and resource alignment with internal teams, clients, and vendors.
- Define project scope and business requirements in collaboration with stakeholders; drive prioritization of deliverables.
- Create client-specific solutions by documenting business environments and customizing implementation plans accordingly.
- Oversee budgets, forecasts, and resource planning across multiple workstreams.
- Manage project risks and develop mitigation strategies aligned with client objectives.
- Drive governance practices and lead Executive Steering Committees for large-scale initiatives.
- Support recruitment planning and job posting coordination for delivery teams.
- Provide pre-sales support by analyzing RFPs/RFQs, drafting SOWs, and identifying gaps/opportunities.
Sr. Business Analyst
Stefanini
01.2009 - 01.2011
- Supported IT initiatives including managed services, integrations, app development, and asset management projects.
- Conducted business analysis and proposed technical solutions aligned to customer requirements.
- Acted as technical liaison between clients and internal teams for program implementations and change control.
- Managed ITSM tool updates and process documentation; maintained collaboration and knowledge sites.
- Led training development and delivery for operational teams.
- Developed and implemented process improvements for quality assurance and incident management.
- Worked with infrastructure teams to coordinate technical solutions and ensure readiness for go-lives.
- Provided ITSM consulting to external organizations for process design and service delivery enhancements.
SIA Team Manager
Guardian Alarm Company
01.2001 - 01.2009
- Managed sales support and scheduling teams, overseeing operations for contract approvals and project coordination.
- Led resource planning and inspections for major commercial security system implementations.
- Ensured compliance with safety and policy standards for installations and contracts.
- Maintained contract databases, billing plans, and financial forecasting aligned to project milestones.
- Identified efficiency opportunities and implemented time-saving practices across teams.
- Produced and presented monthly financial performance reports to senior leadership.
Education
High School Diploma -
Western High School
Detroit, MI06-1996
Skills
- Project & Program Management
- IT Service Delivery & Operations
- Process Improvement & Optimization
- Pre-sales & Proposal Support (RFP, SOW, RFQ)
- Risk & Compliance Management
- Business Analysis & Requirements Gathering
- Client Relationship Management
- IT Consulting & Strategic Planning
- Governance & Stakeholder Communication
Accomplishments
- Transitioned and launched the following Projects on time and under budget:
- Stellantis
- PVH (Global)
- Consumers Energy
- Doordash
- Rockwell Automation (Global)
- Dow Automotive (Global)
- Lockton (Global)
- Resolved product AI issue through consumer testing.
- Collaborated with Innovation team in the development of Widgets and Landing pages for various clients.
- Led redesign of implementation plans according to service portfolio
- Managed multiple infrastructure projects internally
- Developed, conducted and maintained training plans for PMO new hires
- Trained operational leads on PMO processes and collaboration tools
- Work with CSI team on early engagement and processes to streamline Hyper-Care tasks and Day 1 activities
Certification
- Project & Process Certifications
- Six Sigma Green Belt (CSSGB)
- CompTIA Project+
- Scrum & Agile Certified
- ITIL v3 Foundations
- Technical Certifications
- CompTIA A+
- CompTIA Network+
- Cisco CCT Routing & Switching
- Other Qualifications
- IT Service Management
- Business Consultant
- Strategic Management & Innovation
- CAPM and PMP Familiarity
Languages
Fluent In Spanish And English
Interests
- Sustainable Tech Innovations
- Artificial Intelligence (AI) and Machine Learning
- Crafting and DIY Projects
- I like trying new recipes and food trends
- Enjoy hobbies that combine physical activity with outdoor exploration
- Volunteering at local animal shelters and rescue organizations
Timeline
PMO Project Manager
Stefanini
01.2011 - Current
Sr. Business Analyst
Stefanini
01.2009 - 01.2011
SIA Team Manager
Guardian Alarm Company
01.2001 - 01.2009
High School Diploma -
Western High School
Essential Skills
- Leadership: Guiding and motivating teams to achieve project goals.
- Technical Understanding: A broad knowledge of technology and information systems to effectively manage IT projects.
- Organizational Skills: Managing Multiple Tasks, Coordinating Schedules, And Organizing Project Documentation.
- Communication Skills: Effectively Conveying Information To Technical And Non-Technical Stakeholders.
- Problem-Solving: Addressing challenges, resolving conflicts, and implementing solutions.
Additional Skills/Abilities
Presales Support, Solution Demonstrations, Client Needs Analysis, Account Management, Client Relationship Building, Strategic Account Planning
Presales & Account Management
- Presales support: solution demonstrations, client needs analysis, proposal support
- Account management: client relationship building, strategic account planning, retention and growth
Key Responsibilities
- Project Planning & Definition: Defining project scope, objectives, deliverables, and success criteria in collaboration with business and technical teams.
- Resource & Budget Management: Developing project budgets, allocating resources effectively, and ensuring projects stay within allocated funds and timelines.
- Team Leadership & Coordination: Leading and coordinating cross-functional teams, assigning tasks, and ensuring seamless collaboration between developers, system administrators, vendors, and business units.
- Risk Management: Identifying, assessing, and mitigating project risks, developing contingency plans to address issues and conflicts.
- Stakeholder Communication: Communicating project progress, updates, and key metrics to senior management, stakeholders, and team members.
- Monitoring & Reporting: Tracking project performance, monitoring day-to-day progress, and providing timely and comprehensive status reports to all relevant parties.
- Quality & Process Management: Overseeing project execution to ensure adherence to quality standards and best practices.
- Typical Project Types
- IT Project Managers oversee various IT-related initiatives, such as:
- New software and hardware implementation
- IT infrastructure upgrades and integration
- Custom software development projects
- Cloud migration and adoption
- Enterprise Resource Planning (ERP) system implementations