Raquel Bennett
Hartsville,TN
Summary
Dynamic professional with a proven track record at Trousdale Community Help Center, enhancing customer satisfaction and streamlining processes for efficiency. Skilled in customer service and data entry, adept at complex problem-solving and building meaningful relationships. Achieved significant improvements in client engagement and operational cost reductions, demonstrating a keen attention to detail and exemplary time management abilities.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Associate
Trousdale Community Help Center
09.2023 - Current
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
- Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
- Optimized departmental processes with the implementation of innovative strategies, resulting in improved efficiency and reduced costs.
- Increased sales by customizing pitches to address specific client needs and concerns.
- Enhanced customer loyalty programs, analyzing customer feedback for continuous improvement.
Family Caregiver
Veterans Health Administration VHA
04.2013 - Current
- Managed household tasks efficiently, creating a clean and organized living environment conducive to patient wellbeing.
- Contributed to a positive atmosphere within the home setting by engaging in meaningful conversations and recreational activities with patients.
- Coordinated healthcare appointments for patients, ensuring timely access to necessary medical services.
- Assisted patients with physical therapy exercises, promoting improved mobility and overall health outcomes.
- Served as a dedicated advocate for patient needs when interacting with healthcare professionals or insurance companies.
- Facilitated open communication between family members and healthcare providers, fostering collaborative decision-making regarding patient care.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Provided safe mobility support to help patients move around personal and public spaces.
Education
Associates - Criminal Justice
Damar Institute
Clarksville, TN12.2011
Skills
- Customer service
- Time management
- Attention to detail
- Computer skills
- Customer interaction
- Decision-making
- Complex Problem-solving
- Relationship building
- Courteous and professional
- Client engagement
- Work Planning and Prioritization
- Data entry
Certification
Human Services – Victim Services
Human Services – Family Services
Department of Veterans Affairs – National Veteran Caregiver Training Program
Languages
Spanish
Native or Bilingual
Timeline
Associate
Trousdale Community Help Center
09.2023 - Current
Family Caregiver
Veterans Health Administration VHA
04.2013 - Current
Human Services – Victim Services
Human Services – Family Services
Department of Veterans Affairs – National Veteran Caregiver Training Program
Associates - Criminal Justice
Damar Institute
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