Summary
Overview
Work History
Education
Skills
Languages
Timeline
CustomerServiceRepresentative

Raquel Bernal

Kenosha

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

8
8
years of professional experience

Work History

Customer Service Representative

Crash Champions
03.2023 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Developed feedback system for customers to share their service experience, leading to actionable improvements.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Educated customers about billing, payment processing and support policies and procedures.

Receptionist

Kenosha Subaru
10.2017 - 03.2023
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.

Education

No Degree - Registered Nurse

Gateway Technical College
Kenosha, WI
04-2027

Skills

  • Customer service
  • Active listening
  • Problem resolution
  • Data entry
  • Relationship building
  • Payment processing
  • Customer satisfaction measurement
  • Documentation
  • Filing

Languages

Spanish
Limited Working

Timeline

Customer Service Representative

Crash Champions
03.2023 - Current

Receptionist

Kenosha Subaru
10.2017 - 03.2023

No Degree - Registered Nurse

Gateway Technical College

Similar Profiles

CREATE PROFILE