Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Raquel Bode

Gaithersburg,MD

Summary

I am dedicated to offer exceptional assistance to team members. Motivated and have experience in customer service. I am well skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.

Overview

12
12
years of professional experience

Work History

Customer Service Representative

Banfield Animal Hospital
06.2024 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
  • Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.

Receptionist

King Auto
01.2023 - 05.2023
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Answered central telephone system and directed calls accordingly.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.

Airport Security Officer

Securemedy
12.2021 - 06.2022
  • Managed access control systems to ensure only authorized personnel could enter restricted areas of the airport.
  • Maintained a safe environment for travelers by consistently enforcing airport safety regulations and protocols.
  • Provided exceptional customer service to passengers, addressing their concerns while maintaining a professional demeanor during security procedures.
  • Reduced potential threats by promptly responding to and resolving security incidents and emergencies.
  • Conducted routine patrols around airport premises, identifying any vulnerabilities or safety hazards requiring immediate attention.

Receptionist

Caliber Collision
06.2021 - 01.2022
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Managed compliance to keep organization operating within legal and regulatory guidelines.
  • Coached new hires on company processes while managing employees to achieve maximum production.
  • Sanitized office spaces bathrooms and kitchens to maintain hygienic work environment for employees and visitors.
  • Contributed to a healthy work environment by sanitizing frequently touched surfaces like doorknobs, light switches, and countertops.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Responded to inquiries from callers seeking information.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.

Youth Sport Instructor

Rockville Sports Plex
09.2012 - 11.2019
  • Promoted good sportsmanship and fostered a positive team environment by modeling respectful behavior both on and off the field.
  • Developed strong communication channels with parents, providing regular updates on player progress and addressing concerns promptly.
  • Promoted love of game by assisting players with understanding positioning, play techniques.
  • Provided constructive feedback to players on their performance, focusing on areas for improvement while also acknowledging strengths and progress made.

Camp Counselor

Bender JCC
03.2017 - 09.2017
  • I helped the campers on the spectrum maneuver around the facility
  • Advice safety to campers during water activities such as swimming and playing sports
  • Exposed campers to new activities and sports at age-appropriate paces.
  • Provided training direction, encouragement, motivation, and nutritional advice to prepare athletic games, competitive events, or tours.

Education

Associate Degree - Criminal Justice

UMGC
1616 McCormick Dr, Largo, MD 20774
01.2026

High School Diploma -

Wheaton High School
Silver Spring, MD
05.2019

Skills

  • Organization skills
  • Time Management
  • Telephone skills
  • Data Entry
  • Verbal and written communication
  • Customer/Client relations
  • Scheduling appointments
  • File Management
  • Multi-line telephone operation
  • Office Management
  • Information Protection
  • Staff Management

Timeline

Customer Service Representative

Banfield Animal Hospital
06.2024 - Current

Receptionist

King Auto
01.2023 - 05.2023

Airport Security Officer

Securemedy
12.2021 - 06.2022

Receptionist

Caliber Collision
06.2021 - 01.2022

Camp Counselor

Bender JCC
03.2017 - 09.2017

Youth Sport Instructor

Rockville Sports Plex
09.2012 - 11.2019

Associate Degree - Criminal Justice

UMGC

High School Diploma -

Wheaton High School

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Raquel Bode