Raquel Bolton

• Developed and implemented program goals and objectives, establishing specific and measurable outcomes aligned with organization's overall mission.
• Monitored program performance to identify areas for improvement.
• Managed over million dollar program budget.
• Developed and implemented marketing strategies to promote program awareness and participation.
• Negotiated program contracts and agreements to obtain cost-effective pricing.
• Monitored programming schedules, conformance to guidelines and quality.
• Supervised media programming team and provided feedback to drive quality programming.
• Supervised program staff, managing and evaluating performance provide high-quality services to program participants.
• Facilitated programming by coordinating resources and deliverables between departments.
• Tracked KPI and monitored net profitability of assigned agreements.
• Built cohesive teams and devised clear, actionable plans to meet program goals.
• Displayed high-level sales, negotiation and proposal preparation skills.
• Administered information and education to community and employers about available programs.
• Organized job seeker skills and requested employer skills using skill codes for accurate and quick reference.
• Interviewed employers to determine needs and brought employers and job seekers together.
• Produced training materials such as manuals, guides and online learning modules to reiterate information shared in training sessions.
• Examined effectiveness of corporate trainings and programs to promote efficient skills development education.
• Notified employers and community organizations of workforce development programs and services.
• Recruited potential clients and identified talented participants to guarantee job candidate effectiveness.
• Developed workforce training programs to improve organizational efficiency.
• Developed community education programming events and other activities designed to increase and improve educational outcomes.
• Spearheaded outreach activities within Chicago to expand educational opportunities and promote Diversity and Inclusion programs and services.

• Overseeing all staffing needs and operations of the company

• Liaising with recruiting agencies to fill vacancies in a timely manner

• Supporting candidate screening and hiring processes.

• Ensure New Hire Orientation is effectively executed for every candidate placed.

• Displayed excellent customer service skills

• Built quality customer and client relations

• Ensure all Associates complete all required paperwork

• Ensure accuracy of candidate pool information through the monitoring of our Applicant Tracking System.

• Acted in a payroll liaison capacity between associates, Branch Managers, Onsite Managers and Corporate Office.

• Ability to answer frequent questions regarding payroll, direct deposit, health benefits, scheduling, etc.

Administrative:

• Prepared reports for turnover and absenteeism metrics for hourly associates.

• Worked collaboratively with sales team to identify and target market opportunities.
• Presented professional image consistent with company's brand values.

• Displayed exceptional strong interpersonal and written/verbal communication skills with a strong focus on customer service

• Developed recruiting strategies to identify qualified candidates and build network.
• Assisted with writing job postings and job descriptions for boards.
• Improved office efficiency by effectively managing internal communications and correspondence.
• Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
• Developed and implemented plans to improve recruitment process.
• Identified and implemented appropriate strategies to increase employee satisfaction and retention.
• Reviewed applications and resumes to support hiring activities.
• Performed sourcing, interviewing, negotiations and hiring.
• Onsite management
• Optimized sourcing networks and used proactive methods to direct source candidates.