Summary
Overview
Work History
Education
Skills
Additional Work History
Timeline
Generic

Raquel Bonilla

San Jose,CA

Summary

Experienced administrative and operations professional with a strong foundation in human services, accounts management, and property operations. Adept at overseeing multiple concurrent responsibilities with precision and efficiency, including compliance, employee support, and financial tracking. Skilled in data analysis, cross-functional collaboration, and customer service. Proficient in Microsoft Excel, Google Workspace, and HR-related platforms. Committed to equitable, high-quality service and building effective relationships across diverse teams and populations.

Overview

22
22
years of professional experience

Work History

Community Account Specialist - Santa Palmia

Essex
05.2015 - Current
  • Promoted through four roles due to performance and adaptability in account services and operations.
  • Serve as a primary liaison for resident account management, including complex billing, past-due accounts, and eviction-related communication.
  • Ensure strict compliance with financial, confidentiality, and company policy requirements related to money management and accounts receivable.
  • Collaborate with legal teams during eviction proceedings and manage case documentation.
  • Lead account reconciliation and resolve escalated billing issues across multiple properties, maintaining balanced and accurate ledgers.
  • Prepare reports and assist with financial audits to support operational transparency and accountability.
  • Deliver consistent, high-quality customer service while interacting with diverse resident populations and internal departments.

Owner

Self Employed
01.2014 - 01.2015
  • Launched and managed all aspects of a small business, including financial planning, budgeting, tax reporting, and client engagement.
  • Oversaw vendor coordination, marketing efforts, and operational procedures to ensure quality service and client satisfaction.
  • Developed long-term relationships with clients resulting in repeat business and referrals.

Assistant Property Manager

Equity Residential
03.2007 - 12.2013
  • Managed operational and financial responsibilities for 3 high-rise luxury properties (1,300+ units).
  • Oversaw Affordable Housing Program compliance, financial reporting, rent collection, vendor onboarding, and invoice processing.
  • Collaborated cross-functionally with HR, accounting, and legal departments to maintain service continuity and policy adherence.
  • Tracked delinquent accounts, coordinated collections, and streamlined move-in/move-out logistics.
  • Maintained personnel and resident confidentiality in accordance with legal and ethical standards.

House Supervisor/Child Care Specialist

Sacramento Crisis Nursery North
10.2003 - 10.2006
  • Supervised 25-30 child care workers in the provision of nurturing attention to 200 children ranging in age from newborns to 6 years, as well as eight support staff in the operation of a profitable, efficient facility
  • Recruited, interviewed, hired and focused on adequate staffing levels and employee retention
  • Scheduled and conducted weekly, monthly and annual training for employees
  • Conducted periodic evaluations (90-day, 6 months and annual)
  • Reviewed school transcripts to ensure each worker had amassed necessary early childhood/education units
  • Verified and monitored current credentialing of employees in compliance with California state requirements; made sure physical facility met all state requirements, as well
  • Approved preliminary payroll including verifying hours and submitting paperwork for leaves of absence
  • Maintained and updated employee files; adjusted pay/time/punch-ins, if and when necessary
  • Responded to and resolved employee issues/conflicts (individual and peer-to-peer)
  • Provided verbal warnings or constructive criticism, recommended employee development plans, wrote up disciplinary actions, effected suspensions
  • Collaborated with Director on policy issues, budget planning, etc
  • Introduced and implemented new organizational policies and procedures to all employees
  • Coordinated with internal Human Resources and Accounting Departments for employee benefits, payroll and deductions, as well as California regulatory departments

Education

MBA -

University of Phoenix

B.S. - Child Development

San Diego State University

Skills

  • Strong Communication Skills
  • Microsoft Office Suite (Outlook, Word, PowerPoint, Access)
  • Proficient in Google Applications
  • Account administration
  • Microsoft Excel Proficiency
  • Attention to detail

Additional Work History


  • Teacher, HeadStart, San Diego, CA, 12/02, 05/03
  • Child Care Worker, New Alternatives, Inc., San Diego, CA, 10/02, 08/03
  • Research Assistant, Behavioral Health Institute, San Diego, CA, 01/02, 05/02
  • Youth Program Leader, Harmonium Inc., San Diego, CA, 10/00, 01/01

Timeline

Community Account Specialist - Santa Palmia

Essex
05.2015 - Current

Owner

Self Employed
01.2014 - 01.2015

Assistant Property Manager

Equity Residential
03.2007 - 12.2013

House Supervisor/Child Care Specialist

Sacramento Crisis Nursery North
10.2003 - 10.2006

B.S. - Child Development

San Diego State University

MBA -

University of Phoenix

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