Raquel Brown
Woodbine,NJ
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
21
21
years of professional experience
Work History
Office Supervisor
Department Of Children And Families
09.2023 - Current
- Supervises and provides feedback to ensure smooth functioning of the unit.
- Boosts overall office efficiency with appropriate task delegation and workload distribution.
- Oversaw the onboarding process for new employees, ensuring proper training was provided for seamless integration into the team.
- Evaluated current office procedures, identifying areas for improvement, and implemented necessary changes to optimize workflow efficiency.
- Supports a positive work culture that prioritized teamwork, professionalism, continuous learning opportunities.
- Coordinates special projects and managed schedules.
- Ensures timely completion of projects by monitoring deadlines and setting clear expectations for team members.
Assistant Family Service Worker
Department Of Children and Families
04.2007 - 09.2023
- Creates and maintains monthly Assistant Family Service Worker calendar of all tasks and visitations conducted
- Plans and assigns tasks to Assistant Family Service Workers; reassigns and makes changes to daily schedules to accommodate office needs
- Keeps active communication to provide updates and support to staff
- Organizes online meetings to collaborate and gather pertinent information regarding visitation assignments
- Trains new Assistant Family Service Worker Staff; discusses policy and procedures
- Documents all client contact reports in online system
- Supervises visitation between parents and children
- Uses critical thinking to break down problems, evaluate solutions, and make decisions
- Writes letters and utilizes automated postage machine to mail letters
- PPE Coordinator- maintains stock, distributes to staff, and maintains all records of equipment in database
- Maintained and dispatched office fleet of 35 vehicles
- Recorded daily vehicle usage and filed vehicle records of employees
- Inspected vehicles and scheduled maintenance with motor pool
- Completed Vehicle Incident Reports online
- Ordered, sorted, and distributed Averhealth drug testing kits to staff
- Consulted with Averhealth staff to resolve issues and provided feedback to staff
- Provided technical support to staff by assisting with creating online profiles and maneuvering the online site
- Reviewed court orders to ensure Averhealth screens were utilized for individuals who met specific requirements
- Created shipping labels and mailed Averhealth drug screens for laboratory processing
- Maintained confidential list of unvaccinated employees and provided weekly COVID-19 testing kits to those that were required to test
- Shipped testing screens, and communicated weekly with Central Office to provide updates on COVID-19 testing
- Other clerical duties including notarizing letters for official mailings, preparing and sending monthly reports, filing, fixing printer equipment and reporting problems, receiving inventory shipments, and answering calls at switchboard.
Service Manager
Gratz, Inc
09.2003 - 03.2007
- Supervised team of four employees overseeing clerical work in sales and service; including, preparation of New Jersey Department of Motor Vehicle Commission new title and registration documents for customers
- Implemented office procedure to obtain official documents
- Hired and trained new office personnel to improve efficiency of the office and cultivate productive work atmosphere
- Delegated assigned tasks to employees to maintain organization and meet obligations
- Compiled weekly sales report and analyzed spending trends
- Monitored priorities and liaised between maintenance team and management, delegated tasks to complete on time
- Wrote letters and proposals, and mailed correspondence to customers
- Met with customers, in-person and by phone, to discuss service needs and offer available solutions and options
- Other clerical duties included: Scheduling, filing reports and invoices, writing repair orders, ordering office supplies and service parts, paying vendors and other office expenses that included utilities companies and business insurance
- Completed paperwork and forms for renewal dealer license and registration.
Education
Atlantic Cape Community College
Mays Landing, NJSkills
- Staff Management
- Time Management
- Calendar Management
- Event Coordination
- Complex Problem-Solving
- Workflow Optimization
- Strategic Planning
- Task Prioritization
- Office Supplies and Inventory
- Social Perceptiveness
- Customer Service
- Excellent Multitasking Abilities
Timeline
Office Supervisor
Department Of Children And Families
09.2023 - Current
Assistant Family Service Worker
Department Of Children and Families
04.2007 - 09.2023
Service Manager
Gratz, Inc
09.2003 - 03.2007
Atlantic Cape Community College