Summary
Overview
Work History
Education
Skills
Timeline
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Raquel Calderon

Brooklyn,NY

Summary

Personable, reliable, and energetic individual who takes pride in their exceptional customer service skills. Committed to delivering excellence in all facets of service and care, as well as administrative support. A positive, upbeat, and compassionate individual with strong relationship-building abilities looking for a position where one can utilize their superlative expertise.

Overview

11
11
years of professional experience

Work History

Front Desk Receptionist

BlondeME NYC
04.2021 - Current
  • Enhanced customer satisfaction by providing efficient and professional front desk services.
  • Developed strong working relationships with team members, fostering a positive work environment.
  • Provided exceptional customer service by addressing inquiries and resolving issues in a timely manner.
  • Supported administrative tasks such as filing, data entry, and document preparation for more efficient workflow.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Collected deposits, fees, and payments.
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
  • Handled assignments independently with good judgement and critical thinking skills.

DELIVERY DRIVER/ ASSEMBLY LINE/ CASHIER

DOMINOS PIZZA INC.
10.2016 - 04.2021
  • Maintained superior customer service during fast-paced hours of operation
  • Mastered computer systems
  • Handled cash and credit card transactions quickly and accurately
  • Followed procedures for safe food preparation and assembly
  • Assisted management with inventory and stock orders
  • Managed customer service issues with professionalism and analytical approaches to maintain satisfaction and promote continued brand loyalty
  • Completed rush deliveries efficiently to satisfy customer needs
  • Maintained clean, sanitized, and well-organized food preparation zones.

ADMINISTRATIVE ASSISTANT

CROSSROADS HIGH SCHOOL
12.2012 - 06.2015
  • Greeted guests and students with enthusiasm upon arrival
  • Provided general supervision of the lunch time socialization group
  • Provide clerical support to the staff, which include answering telephones in a professional manner, transmitting faxes, copying, organizing files/supplies, and running errands
  • Maintained an organized system, area, and maintained extraordinary interpersonal skills
  • Continually sought methods for improving daily operations, communication with students, record-keeping and data entry for increased efficiency
  • Input all documents into DOE records management system
  • Assisted coworkers and staff members with special tasks on daily basis
  • Completed forms, reports, logs and records to quickly handle all documentation for students.

Education

Bachelor of Science - Biology

MEDGAR EVERS COLLEGE
Brooklyn, NY
06.2023

Associate of Science - Health Sciences

QUEENSBOROUGH COLLEGE
Queens, NY
06.2017

Skills

  • Bilingual - English and Spanish
  • Proficient in computer programs such as Microsoft Word, Excel, PowerPoint, etc
  • Demonstrated ability to work well with others/ Team Collaboration
  • Proven ability to multitask and prioritize
  • Strong interpersonal, verbal, and communication skills
  • Experience in data entry and other administrative skills
  • Certified in BLS, CPR, and First-Aid
  • Excellent problem solving skills
  • Quick learner
  • Proven leadership skills
  • Solid organization and planning skills
  • Extremely trustworthy with superb customer service skills
  • Self-motivated

Timeline

Front Desk Receptionist

BlondeME NYC
04.2021 - Current

DELIVERY DRIVER/ ASSEMBLY LINE/ CASHIER

DOMINOS PIZZA INC.
10.2016 - 04.2021

ADMINISTRATIVE ASSISTANT

CROSSROADS HIGH SCHOOL
12.2012 - 06.2015

Bachelor of Science - Biology

MEDGAR EVERS COLLEGE

Associate of Science - Health Sciences

QUEENSBOROUGH COLLEGE

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Raquel Calderon