Summary
Overview
Work History
Education
Skills
Timeline
Generic

Raquel Camacho

Arvada,Co

Summary

I am excited and motivated to acquire new professional and personal experiences. With a solid background in customer service spanning more than 13 years, I have extensive experience in both telephone and face-to-face interactions. As an experienced expert with a warm and approachable demeanor, I am committed to my work and have engaged across various communication fields. Known for my optimistic attitude, I am a reliable team member who effortlessly establishes connections with clients. Building relationships, nurturing partnerships, and creating avenues for business expansion are activities I genuinely enjoy. I possess strong problem-solving skills, an eagerness to learn, and excellent communication capabilities. Prepared to enhance team achievements and drive positive outcomes while eagerly embracing new challenges to further organizational goals with commitment and enthusiasm.

Overview

13
13
years of professional experience

Work History

Assistant/Receptionist

Gorilla Interlock
09.2020 - Current
  • Handling incoming and outgoing calls/text messages
  • Setting appointments
  • Phone calls with reps
  • Advertising
  • Making personal files
  • Invoicing
  • Payment taking
  • Recalibrating interlock devices

Office Manager/Estimator

Lakewood Collision
07.2023 - 04.2024
  • Managed small studio living space (upstairs apt)
  • Completed all apt. leasing documents including rent and inspections
  • Recorded information quickly using WebEst and proving estimating documents
  • Providing proper paperwork for each customer for drop off/pick up
  • Taking photos of vehicles and damages before and after
  • Communicating with insurance companies for each vehicle along with updates
  • Providing estimates for vehicles
  • Light vehicle prep for painting/making paint
  • Ordering parts with/without part numbers and supplies
  • Helping with rental vehicles/payments
  • Responded to customer calls/emails within 1 hour to swiftly resolve issues & answer questions.
  • Maintained high standards of customer service by building relationships with clients
  • Displayed consistent, positive attitude towards customers, peers & other personnel, even during high-stressed situations.
  • Built relationships with clients through active listening to provide excellent service.
  • Processed all payments: checks, cash, Venmo, Zelle, Cash app
  • Handling incoming telephone and online inquires.
  • Keeping the front office neat and orderly
  • Kept track of all vehicle keys
  • Making appointments for estimates
  • Handling all online/website promoting

Solutions Advisor

ADT Security, LLC
02.2022 - 09.2022
  • Sales
  • Appt. Setting
  • Phones incoming/outgoing/Cold calls
  • Research
  • In-home appointments
  • Payment uploading
  • Consulting
  • Advising

Office Manager/Sales

Insurance Unlimited
02.2012 - 08.2021
  • Recorded information quickly using TurboRator.
  • Responded to customer calls within 1 hour to swiftly resolve issues & answer questions.
  • Maintained high standards of customer service by building relationships with clients.
  • Spent ample time with each customer, verbally reviewing & explaining documents for client’s comprehension.
  • Sold auto, home, motorcycle and other various insurance products individuals using consultative selling techniques.
  • Displayed consistent, positive attitude towards customers, peers & other personnel, even during high-stressed situations.
  • Built relationships with clients through active listening to provide excellent service.
  • Processed all types of payments: credit/debit cards, checks & cash.
  • Handling incoming telephone and online Inquires.

Education

GED -

Ft Morgan Community College
Brush, Co
04-2008

Cas II Certificate - Addiction Counseling

Odyssey Training Center
Denver, CO
06-2027

Bachelor of Science - Psychology

Capella University
Minneapolis, MN

Bachelor of Science - Psychology

Metropolitan State University of Denver
Denver, CO
05-2027

Skills

  • Critical Thinking and Problem-Solving
  • Communication Skills
  • Teamwork
  • Adaptability
  • Time Management
  • Attention to Detail

  • Leadership
  • Interpersonal Skills: Build and maintain relationships with others
  • Problem-Solving: Identify issues and develop solutions
  • Persistence
  • Creativity
  • Self-Directed Learning

Timeline

Office Manager/Estimator

Lakewood Collision
07.2023 - 04.2024

Solutions Advisor

ADT Security, LLC
02.2022 - 09.2022

Assistant/Receptionist

Gorilla Interlock
09.2020 - Current

Office Manager/Sales

Insurance Unlimited
02.2012 - 08.2021

GED -

Ft Morgan Community College

Cas II Certificate - Addiction Counseling

Odyssey Training Center

Bachelor of Science - Psychology

Capella University

Bachelor of Science - Psychology

Metropolitan State University of Denver