Raquel Cardenas
San Diego,CA
Summary
At Capri Blu Restaurant, I excelled in a fast-paced environment, showcasing my strong multitasking abilities and customer service excellence. Leveraging extensive knowledge of liquor, beer, and wine, I consistently met or exceeded sales targets, enhancing guest satisfaction and loyalty. My reliable nature and proactive approach to conflict resolution fostered a safe, enjoyable dining experience for all patrons.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Spirits Specialist
Rilo Import And Export
06.2018 - Current
- Coordinated participation in trade shows and expos, showcasing products to potential buyers and industry professionals alike.
- Contributed to the development of seasonal cocktail menus by suggesting innovative recipes featuring core products from the portfolio.
- Served high customer volumes during special events, nights, and weekends.
- Organized educational seminars for customers to deepen their understanding of various spirits categories and production methods.
- Assisted clients in selecting appropriate spirits for special occasions, personal preferences, or gifting purposes.
- Maintained up-to-date knowledge of industry regulations, ensuring compliance with all relevant laws and guidelines pertaining to the spirits market.
- Kept bar presentable and well-stocked to meet customer needs.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Developed strong relationships with key clients, resulting in repeat business and increased brand loyalty.
- Provided training to new staff members on spirits categories, tasting techniques, and responsible service guidelines.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
Bartender/Server
Capri Blu Restaurant
11.2019 - 06.2024
- Served high customer volumes during special events, nights, and weekends.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Explained daily specials and beverage promotions to exceed daily sales goals.
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Prepared garnishes by evenly slicing and pitting fruits.
- Mixed unique and interesting cocktails for customers, including bar specials.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
- Contributed to inventory management by monitoring stock levels and notifying management when supplies were low.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Processed orders and sent to kitchen employees for preparation.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Bussed and reset tables to keep dining room and work areas clean.
- Delivered correct food items to tables according to order documentation.
- Cleared tables immediately after guests left in preparation for next party.
- Assisted servers in attending to guests'' needs, ensuring a smooth service flow during peak hours.
- Greeted customers and provided menus upon arrival to dining room.
- Contributed to increased sales by upselling appetizers, desserts, or beverages when delivering food items to tables.
- Developed strong relationships with regular patrons, creating a loyal customer base for the establishment through personalized service delivery.
Education
Graphic Design
Cuyamaca College
El Cajon, CA06.2012
Business Office Administration
UEI College
San Diego, CA06.2002
High School Diploma -
Southwest High School
San Diego, CA06.1998
Skills
- Strong multitasking
- Customer Service
- Liquor, beer, and wine knowledge
- Highly reliable
Certification
- Certified Graphic Designer, Cuymaca College - [Timeframe]
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Bartender/Server
Capri Blu Restaurant
11.2019 - 06.2024
Spirits Specialist
Rilo Import And Export
06.2018 - Current
Graphic Design
Cuyamaca College
Business Office Administration
UEI College
High School Diploma -
Southwest High School
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