Raquel Carter
Customer Service Representative
Warner Robins,GA
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
20
20
years of professional experience
Work History
Substitute Teacher
Sumter County Schools
04.2024 - Current
- Delivered engaging lessons in various subjects to maintain student interest and participation.
- Implemented classroom management techniques to foster a positive learning environment.
- Adapted instructional materials to meet diverse learning styles and needs of students.
- Collaborated with teachers to provide consistent support for curriculum objectives and student goals.
- Managed classroom behavior effectively, fostering a positive and respectful learning environment.
Delivery Driver
Federal Express
08.2023 - 01.2024
- Operated delivery vehicles in compliance with safety regulations and company policies.
- Managed timely pickup and delivery of packages, ensuring customer satisfaction.
- Maintained accurate records of deliveries and vehicle maintenance logs.
- Communicated effectively with customers to provide updates on delivery status.
- Conducted routine inspections of vehicles to ensure optimal performance and safety standards.
- Optimized delivery routes for efficiency, reducing travel time and fuel consumption.
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
Manager
Kentucky Fried Chicken Restaurant
06.2022 - 09.2023
- Oversaw daily restaurant operations to ensure efficient workflow and high-quality service.
- Managed inventory levels, reducing waste and optimizing supply chain processes.
- Trained and mentored staff on food safety standards and customer service best practices.
- Developed and implemented training programs to enhance team performance and productivity.
- Ensured compliance with health regulations through regular inspections and staff training sessions.
- Coordinated staff schedules to maintain optimal coverage during peak business hours.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Improved safety procedures to create safe working conditions for workers.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
Customer Service Representative
PharmaCentra LLC
02.2017 - 07.2022
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Provided support for product-related questions, enhancing customer satisfaction and trust.
- Trained new staff on customer service protocols and software systems to ensure operational efficiency.
- Collaborated with cross-functional teams to address escalated issues, improving resolution times.
- Analyzed customer interactions to identify trends and recommend strategies for enhanced service quality.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
Sales Associate
Carl Gregory Hyundai
10.2014 - 11.2017
- Delivered exceptional customer service, enhancing client satisfaction and loyalty.
- Managed vehicle inventory, ensuring accurate representation of available models.
- Facilitated test drives, effectively communicating vehicle features and benefits to potential buyers.
- Collaborated with sales team to develop promotional strategies that increased foot traffic.
- Built relationships with customers to encourage repeat business.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
House Manager
Sparks Community
12.2012 - 11.2014
- Managed daily operations, ensuring efficient household functioning and adherence to established protocols.
- Coordinated staff schedules, optimizing resource allocation and enhancing team productivity.
- Developed training programs for new hires, fostering skill development and operational consistency.
- Oversaw meal planning and dietary management, ensuring nutritional guidelines were met for residents.
- Implemented safety protocols, reducing incidents and promoting a secure environment for residents.
- Facilitated communication between staff and residents, addressing concerns promptly to maintain satisfaction levels.
- Evaluated service delivery processes, identifying areas for improvement and implementing strategic changes.
- Led quarterly performance reviews, mentoring staff to enhance individual growth and team effectiveness.
- Adapted quickly to last-minute changes in plans or circumstances without compromising on quality or results.
- Ensured security protocols were followed throughout the property, maintaining a safe environment for family members at all times.
- Planned special events such as parties or family gatherings with attention to detail and organization.
- Oversaw budget to manage expenditures and control costs.
- Supervised residents preparing meals and handling chores and provided constructive feedback.
- Managed day-to-day operation of home to comply with regulations and agency standards.
- Established an atmosphere of trust, respect, and professionalism within the household, fostering a positive environment for both family members and staff.
- Proactively identified potential issues or conflicts within the household and worked to resolve them in a timely and effective manner.
Rescare Provider
Middle Flint Behavioral Healthcare
01.2012 - 08.2014
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked flexible hours across night, weekend, and holiday shifts.
- Passionate about learning and committed to continual improvement.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Case Manager
Southwest Georgia Developmental Disabilities
11.2005 - 12.2011
- Coordinated individualized service plans to enhance client care and support.
- Conducted comprehensive assessments to identify client needs and goals.
- Collaborated with multidisciplinary teams to ensure effective service delivery.
- Monitored progress and adjusted care plans based on client feedback and outcomes.
- Developed individualized treatment plans for clients, addressing diverse mental health needs.
- Coordinated multidisciplinary team meetings to ensure comprehensive care and support for clients.
- Facilitated crisis intervention sessions, providing immediate support and resources to individuals in distress.
- Conducted regular assessments to monitor client progress and adjust treatment strategies accordingly.
- Established strong relationships with community resources, enhancing client access to services and support networks.
- Provided training and mentorship to junior staff on best practices in case management and client engagement.
- Implemented evidence-based practices to improve service delivery and enhance client outcomes.
- Advocated for clients' rights and needs within healthcare systems, ensuring equitable access to mental health services.
- Enhanced collaboration with interdisciplinary teams for better service delivery and client support.
- Supervised In-Home Support Counselor on clinical issues, casework issues and written reports for each case.
- Promoted a culture of self-care among colleagues, emphasizing the importance of maintaining personal wellbeing to provide optimal support for clients.
- Organized client-centered events such as workshops and support groups aimed at promoting self-care techniques or enhancing social skills.
- Managed caseloads effectively, prioritizing urgent cases and ensuring timely followups.
- Collaborated with community organizations to enhance available mental health resources for clients in need.
- Assisted clients in crisis situations by providing immediate support and coordinating necessary services.
- Maintained accurate case records, ensuring confidentiality and compliance with relevant regulations.
- Contributed to staff development by sharing best practices and staying updated on the latest research in mental health case management.
- Conducted home visits when necessary, assessing living environments for safety concerns or potential triggers that could impact a client''s mental wellbeing negatively.
- Monitored client progress through regular evaluations, adjusting treatment plans as needed for optimal results.
- Improved client outcomes by conducting comprehensive assessments and developing tailored treatment plans.
- Educated families about mental health conditions, helping them understand their loved one''s needs and supporting them throughout the treatment process.
- Developed strong rapport with clients, building trust and enabling more effective case management interventions.
- Coordinated care transitions between different levels of care, ensuring seamless continuity of services for clients during critical periods in their recovery journey.
- Maintained open lines of communication with other healthcare professionals involved in a client''s care plan, ensuring a comprehensive and holistic approach to treatment.
- Increased client satisfaction with timely interventions and effective case management strategies.
- Implemented evidence-based practices to improve overall effectiveness of mental health services provided to clients.
- Advocated on behalf of clients to ensure they received the necessary accommodations at work or school settings to facilitate success despite challenges faced due to mental health issues.
Education
Associate of Science - Business Administration And Management
Strayer University
Washington12-2025
Skills
- Classroom management
- Lesson delivery
- Curriculum support
- Student engagement
- Behavior management
- Instructional adaptation
- Communication skills
- Customer service
- Conflict resolution
- Time management
- Data analysis
- Performance evaluation
- Client advocacy
- Crisis intervention
- Detailed reporting
- Adaptable
- Relationship building and management
- Positive reinforcement
- Classroom organization
- Group and individual instruction
- Verbal and written communication
- Group instruction
- Complex Problem-solving
- Activity planning
- Safety awareness
- Disciplinary procedures
Timeline
Substitute Teacher
Sumter County Schools
04.2024 - Current
Delivery Driver
Federal Express
08.2023 - 01.2024
Manager
Kentucky Fried Chicken Restaurant
06.2022 - 09.2023
Customer Service Representative
PharmaCentra LLC
02.2017 - 07.2022
Sales Associate
Carl Gregory Hyundai
10.2014 - 11.2017
House Manager
Sparks Community
12.2012 - 11.2014
Rescare Provider
Middle Flint Behavioral Healthcare
01.2012 - 08.2014
Case Manager
Southwest Georgia Developmental Disabilities
11.2005 - 12.2011
Associate of Science - Business Administration And Management
Strayer University