Raquel Cassianos
Astoria
Summary
Diligent Operations Coordinator with a proven track record at the Institute for Integrative Nutrition, enhancing operational efficiency and customer satisfaction. Skilled in process implementation and team collaboration, I've streamlined operations and fostered relationship building. Demonstrated ability to coordinate cross-functional teams to meet organizational goals. My expertise in records management and a knack for quality assurance have significantly contributed to strategic planning and operational excellence.
Overview
23
23
years of professional experience
Work History
Education Operations Coordinator
Institute for Integrative Nutrition
11.2022 - Current
- Collaborated with area managers to evaluate needs and optimize operational plans.
- Streamlined operations by implementing efficient processes and procedures.
- Boosted productivity by establishing effective communication channels between departments.
- Implemented troubleshooting, root cause analysis and issue resolution.
- Assisted in training of team members.
- Enhanced customer satisfaction by resolving issues in a timely manner and providing exceptional support.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Contributed to the development of departmental policies and procedures ensuring consistency across the organization.
- Reduced operational risks while organizing data to forecast performance trends.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Trained and guided team members to maintain high productivity and performance metrics.
- Optimized operational efficiency, coordinating cross-functional teams to achieve project goals.
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Contributed to long-term strategic planning discussions within the leadership team to help shape future direction for the business unit.
Administrative Associate
Institute for Integrative Nutrition
11.2011 - Current
- Managed confidential documents, safeguarding company information while maintaining strict adherence to privacy protocols.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Maintained accurate records of staff members'' attendance, leave requests, and overtime hours for accurate payroll processing.
- Assisted in event planning initiatives for company gatherings, resulting in successful execution of events.
Executive Administrative Assistant
AKF Engineers
09.2001 - 04.2007
- Maintained confidentiality when handling sensitive information, protecting company interests and employee privacy.
- Handled administrative tasks such as expense report processing or invoice reconciliation efficiently; allowing executives to focus on high-priority responsibilities without distraction.
- Handled confidential and sensitive information with discretion and tact.
- Coordinated and booked airfare, hotel and ground transportation and prepared itinerary to facilitate successful trips.
Education
Iona College
New Rochelle, NYSkills
- Records organization and management
- Quality assurance oversight
- Customer invoicing
- Payroll administration
- Scheduling coordination
- Process implementation
- Customer relations
- Teamwork and collaboration
- Relationship building
Languages
Spanish
Native or Bilingual
Timeline
Education Operations Coordinator
Institute for Integrative Nutrition
11.2022 - Current
Administrative Associate
Institute for Integrative Nutrition
11.2011 - Current
Executive Administrative Assistant
AKF Engineers
09.2001 - 04.2007
Iona College
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