Summary
Overview
Work History
Education
Skills
References
Languages
Timeline
Generic

Raquel Castillo

HOBBS,NM

Summary

Skilled multitasker with superior work ethic and good teamwork, problem-solving and organizational skills. Willing to take on any task to help team. Reliable and dedicated team player with hardworking and resourceful approach. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.

Overview

11
11
years of professional experience

Work History

Stay at Home Mom

Self
11.2016 - Current
  • Maintained regular contact with family by calling and visiting family's homes.
  • Oversaw day-to-day activities at home.
  • Improved family's coping with routine life activities such as food budgeting and rental payments.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Proved successful working within tight deadlines and fast-paced atmosphere.

Overnight Cashier

Walmart
04.2015 - 11.2016
  • Sought out opportunities to improve store appearance and operations in between assigned overnight work.
  • Resolved customers' service and product problems and processed refunds.
  • Pushed out large amounts of new stock during slower overnight hours.
  • Maintained strict security protocols to protect cash, customers and store assets.
  • Delivered expert, friendly service to serve every customer need.
  • Kept drawer accurate by carefully processing new transactions and giving out correct change.
  • Used superior customer service skills to help customers locate and select merchandise.

ER Registration Clerk

Lea Regional Medical Center
11.2014 - 04.2015
  • Answered telephone calls to offer office information, answer questions and direct calls to staff.
  • Received, recorded and addressed incoming and outgoing communication via telephone and email.
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
  • Carried out front office duties utilizing data entry skills in framework of medical database.
  • Organized patient files and streamlined operations to improve efficiency.
  • Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
  • Registered and verified patient records before triage with most up-to-date information.
  • Greeted visitors and initiated triage processes for clients to streamline patient flow.
  • Received and routed laboratory results to correct clinical staff members.

Front Desk Receptionist

Country Inn And Suites
10.2013 - 10.2014
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
  • Transcribed phone messages and relayed to appropriate personnel.
  • Performed duties in a fast paced atmosphere with little to no supervision
  • Responsible for establishing and maintaining excellent customer relations
  • Accurately calculated and made daily deposits
  • Made sure guest rooms are well prepared before their stay
  • Answered and routed called to appropriate parties

Assistant Manager

Colonial Finance
02.2012 - 10.2013
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
  • Responsible for establishing and maintaining excellent customer relations
  • Prepared credit applications and perform credit checks
  • Issued loans
  • Solicited loans
  • Daily collection phone calls
  • Responsible for ending QED and making daily deposits
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Planned team-building exercises to increase employee performance and job satisfaction.

Education

Associate of Arts - General Studies

New Mexico Junior College

High School Diploma -

Hobbs High School
Hobbs, NM
05.2009

Skills

  • Microsoft Office
  • Microsoft Windows
  • Power Point
  • Excel
  • Filing/Editing
  • Typing (50-100 wpm)
  • Management skills
  • Customer service skills
  • Excellent organizational skills

References

Sandra Ponce 432.631.4504

Jessica Brito 575.602.4847

Eduardo Moreno 575.631.1888

Elizabeth Hernandez 575.631.2110


Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Stay at Home Mom

Self
11.2016 - Current

Overnight Cashier

Walmart
04.2015 - 11.2016

ER Registration Clerk

Lea Regional Medical Center
11.2014 - 04.2015

Front Desk Receptionist

Country Inn And Suites
10.2013 - 10.2014

Assistant Manager

Colonial Finance
02.2012 - 10.2013

Associate of Arts - General Studies

New Mexico Junior College

High School Diploma -

Hobbs High School

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Raquel Castillo