Raquel Castillo
Siloam Springs,AR
Summary
Highly dependable individual with a sound understanding of providing quality patient care and performing medical clerical tasks. Outstanding communication and customer service skills. Eager to obtain a position as a medical assistant in a team oriented office.
Overview
24
24
years of professional experience
Work History
Medical Assistant
Creekside Center Women
02.2002 - Current
- Started in 2002 as a bilingual receptionist, answering phone calls, scheduling appointments and translation for spanish speaking patients
- Prenatal intake nurse and Physician assistant
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
Receptionist
Willow Creek
01.2001 - 01.2002
- Surgery registration and demographics, translation
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Education
Associate in Science - Health Science, Health Care
Cerritos College
01.2000
Skills
- Active listner
- Interpersonal
- Problem solver
- Patient Scheduling
- Vital Sign Monitoring
- Data Entry
- Phlebotomy
- Procedure Assistance
- Reliable team player
- Compassionate
- Phlebotomy Techniques
- Specimens collection and processing
- Patient Assessments
- Compassionate caregiver
Hobbies and Interests
- Church volunteer
- Bookkeeping
Languages
Spanish
Native or Bilingual
Timeline
Medical Assistant
Creekside Center Women
02.2002 - Current
Receptionist
Willow Creek
01.2001 - 01.2002
Associate in Science - Health Science, Health Care
Cerritos College
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