Raquel Castillo
Institutional Parole Agent 2
Reading,PA
Summary
Highly-motivated Institutional Parole Agent with almost 5 years experience in a maximum security men's prison. Excellent case management, communication, organization and analytical skills. Experience managing large caseload with focus on achieving goals to smoothly reintroduce individuals into daily life to minimize recidivism rates. Strong knowledge of parole policies and procedures. Skillful in maintaining accurate offender records and conducting motivational interviews.
Overview
9
9
years of professional experience
1
1
Language
Work History
Institutional Parole Agent 2
Commonwealth of Pennsylvania – Department of Corrections – PA Parole Board
1 2020 - Current
- Responsible for all Act 122 offenders to ensure compliance. Track program completion, gather home plan information, request drug screenings, monitor for misconducts, request CCC placement for offenders that do not have a home plan.
- Prepare release orders and ensure offenders are released by their auto re-parole date.
- Responsible for all Parole Violators including unconvicted Parole Violators. Monitor court cases and correspond with Field Agents to determine if revocation will be pursued
- Determine if offenders are eligible for Short Sentence Parole (SSP) by conducting interviews and completing a Level of Service Inventory-Revised (LSIR). Once determination has been made, prepare offender for release.
- Serve hearing notices and special probation documentations to offenders.
- Register sex offenders for Megan's Law.
Parole Agent 2
Department Of Corrections
06.2023 - 10.2023
- Maintained detailed case files and documented all interactions with parolees to ensure accurate recordkeeping.
- Utilized evidence-based practices in the development of supervision strategies that addressed criminogenic needs while minimizing risks to public safety.
- Performed regular home visits to assess living conditions and provide support in maintaining a stable environment.
- Oversaw activities to monitor offender compliance with conditions of supervision.
Income Maintenance Caseworker
Commonwealth of Pennsylvania - Department of Public Welfare
08.2019 - 12.2019
- Answer Agency's customer service phone lines and make changes to client's account.
- Determine if recipients met eligibility requirements for public assistance programs according to state requirements for each program.
Clerk Typist 2
Commonwealth of Pennsylvania - Department of Public Welfare
05.2017 - 08.2019
- Collect documents and verification for client's and ensure they are uploaded to the Department's online system.
- Answer client questions and connect them with Customer Service Representatives.
- Input applications for assistance into the computer and assign accordingly.
- Answer agency phone calls, distribute mail and provide customer service.
- Make electronic benefits transfer (EBT) cards for client's that need a replacement or being issued one for the first time.
Clerk Typist 2
Commonwealth of Pennsylvania Department of Public Welfare
01.2017 - 04.2017
- Perform various functions related to providing clerical support to the CAO during the LIHEAP season.
- Take incoming calls from applicants to inform them of application and program details.
- Process mail and correspondence from clients to caseworks ensuring successful delivery.
Lancôme Counter Manager
Boscov’s Department Stores
05.2015 - 05.2016
- Responsible for all aspects of the Lancôme business to ensure maximization of retail sales
- Manage training and development of counter staff.
Education
Bachelor’s in Specialized Business Degree – Business Administration Management -
Miller-Motte College
Wilmington, DEAssociate in Specialized Business Degree – Business Administration Management - undefined
Berks Technical Institute
Reading, PAEarned College Preparations Degree -
Reading High School
Reading, PASkills
Motivational Interviewing
Policy Enforcement
De-Escalation Techniques
Offender supervision
Strong investigation skills
Interstate Compact familiarity
Attention to Detail
Teamwork and Collaboration
Timeline
Parole Agent 2
Department Of Corrections
06.2023 - 10.2023
Income Maintenance Caseworker
Commonwealth of Pennsylvania - Department of Public Welfare
08.2019 - 12.2019
Clerk Typist 2
Commonwealth of Pennsylvania - Department of Public Welfare
05.2017 - 08.2019
Clerk Typist 2
Commonwealth of Pennsylvania Department of Public Welfare
01.2017 - 04.2017
Lancôme Counter Manager
Boscov’s Department Stores
05.2015 - 05.2016
Institutional Parole Agent 2
Commonwealth of Pennsylvania – Department of Corrections – PA Parole Board
1 2020 - Current
Bachelor’s in Specialized Business Degree – Business Administration Management -
Miller-Motte College
Associate in Specialized Business Degree – Business Administration Management - undefined
Berks Technical Institute
Earned College Preparations Degree -
Reading High School
Similar Profiles
Christopher MolchanChristopher Molchan
Parole Agent II at Commonwealth of Pa-State ParoleParole Agent II at Commonwealth of Pa-State Parole
Joshua CesaviceJoshua Cesavice
State Parole Agent II at Pennsylvania Parole and Probation BoardState Parole Agent II at Pennsylvania Parole and Probation Board
Cheryl RoneCheryl Rone
Probation Parole Officer at Pennsylvania Board Of Probation And ParoleProbation Parole Officer at Pennsylvania Board Of Probation And Parole