Raquel Chung
New York,NY
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
7
7
years of professional experience
Work History
Bookkeeper/Manager
The Calabash Experience
12.2021 - 11.2023
- Handled payroll processing for employees, ensuring timely payment and adherence to tax regulations.
- Improved financial accuracy by reconciling accounts and identifying discrepancies in financial records.
- Reduced errors in financial reporting by conducting thorough reviews and ensuring accurate data entry.
- Assisted with budget preparation and monitoring, contributing to better expense control.
- Monitored incoming payments from clients, ensuring prompt application of funds against outstanding invoices.
- Completed payroll for employees and maintained detailed records of procedures.
- Maintaining the restaurants inventory, food storage and other closeout tasks.
Technical Sales Account Manager
Delta T Systems, Inc
04.2020 - 11.2021
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Developed customized account plans for clients to help them achieve their business goals.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Implemented strategies to increase revenue from existing accounts through upselling and cross-selling initiatives.
Client Success Agent
National Debt Relief
12.2018 - 11.2019
- Enhanced client satisfaction by promptly addressing inquiries and providing accurate information on products and services.
- Expanded customer base through effective networking, cold calling, and relationship-building strategies.
- Streamlined internal processes for improved efficiency and productivity within the agency.
- Spearheaded team training initiatives, equipping agents with essential skills to excel in their roles.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
Customer Service Representative
Teleperformance
02.2017 - 10.2018
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Education
Bachelor of Science - Accounting And Finance
CUNY York College
Queens, NY05.2019
Skills
- Administrative and office proficiency in Microsoft Office Word and Excel
- Exceptional abilities in Workflow Management
- Knowledgeable in GAAP, Sarbanes-Oxley Act, Professional Hands-on Experiences in General Accounting
- Inventory Tracking
- Vendor Management
- Customer Service
- Proficient in Binary Coding
- Problem solving and Team Building
- Organization and Data Management
- Full computer knowledge for Mac & PC
- Exceptional attention to details
- Restaurant Management
- POS
- Problem Solving
- Payroll
- Linux
- QuickBooks
- PowerPoint
- Appointment Scheduling
- Data Collection
- Data Entry
- Product Knowledge
- Paperwork Processing
- Client Relations
Timeline
Bookkeeper/Manager
The Calabash Experience
12.2021 - 11.2023
Technical Sales Account Manager
Delta T Systems, Inc
04.2020 - 11.2021
Client Success Agent
National Debt Relief
12.2018 - 11.2019
Customer Service Representative
Teleperformance
02.2017 - 10.2018
Bachelor of Science - Accounting And Finance
CUNY York College
Similar Profiles
Marciena JonesMarciena Jones
Waiter at Seafood World CalabashWaiter at Seafood World Calabash
Stephanie PanosStephanie Panos
Lead Server at Crabby Mike's Calabash SeafoodLead Server at Crabby Mike's Calabash Seafood
Adania ChaseAdania Chase
Line Server/Cook at Calabash CarribeanLine Server/Cook at Calabash Carribean
Norman Trotter IVNorman Trotter IV
Administrator, Participations and Special Projects at Warner Bros. Discovery: Finance, Contract, Reporting & Administration (FCRA)Administrator, Participations and Special Projects at Warner Bros. Discovery: Finance, Contract, Reporting & Administration (FCRA)
Joyce JohnsonJoyce Johnson
Office Aide at The Alex House ProjectOffice Aide at The Alex House Project