Raquel Colón
Summary
Bilingual, conscientious, and compassionate human resources professional with drive for helping employers recruit, develop and retain qualified candidates. Skilled at partnering with management teams to build employee-centric cultures promoting positive morale and optimizing productivity. Motivating and positive with excellent interpersonal, coaching and communication skills.
Overview
14
14
years of professional experience
Work History
Human Resources Manager
Marriott International Managed
02.2022 - 03.2024
- Addressed employee queries
- Provided guidance on benefit options and changes
- Explained employee compensation, benefits, schedules, working conditions, and promotion opportunities.
- Assisted in benefits administration, ensuring timely enrollment and accurate record keeping.
- Coordinated Open Enrollments and Benefits Fair
- Processed FMLA and LOA
- Translated meetings and documents from English to Spanish
- Processed payroll as needed
- Conducted monthly i-9 and personnel file audits
- Spearheaded recruitment campaigns to attract talent implementing inclusive hiring practices
- Organized and led new hire orientations and onboarding
- Organized and led required compliance training and development.
- Coordinated and motivated employees through special events and incentive programs.
- Facilitated employee engagement surveys to identify areas of improvement.
- Maintained accurate HR records and performed internal audits.
- Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
- Collaborated with executive leadership to align HR initiatives with overall business goals and objectives.
- Identified and implemented appropriate strategies to increase employee satisfaction and retention.
- Processed employee claims involving performance issues and harassment.
- Reported employee incidents and processed worker compensation claims
- Managed employee relations issues professionally, conducted thorough internal investigations, and resolved conflicts efficiently while maintaining confidentiality at all times.
- Assisted with disaster and recovery strategy to prepare company for hazardous weather conditions
- Coached managers through employee engagement, documentation, discipline and performance improvement plans.
Human Resource Business Partner (For North America Region)
DNATA
06.2019 - 11.2021
- Established performance metrics and goals.
- Conducted performance appraisals and providing feedback.
- Assisted HR VP with developing and updating HR policies and procedures based on business needs.
- Developed and maintained strong relationships with key stakeholders for improved collaboration and strategic alignment.
- Communicated policies to employees and ensuring understanding and compliance
- Optimized team performance by providing, designing and implementing training feedback, coaching, and development opportunities.
- Championed diversity and inclusion efforts, fostering a positive work environment for all employees.
- Liaised between partners and internal stakeholders to resolve conflicts.
- Oversaw HR administrative operations, provided guidance to support HR staff and enforced compliance with state, federal, and local regulations across organization.
- Identified staffing needs
- Assisted in recruiting, hiring and training of HR team members.
- Processed corporate payroll for multiple units
- Managed Employee Relations and Union grievances
- Worked with Union Rep. ensuring mutual beneficial solutions are met.
- Processed LOA and FMLA
- Reported Employee Incidents
- Managed Workers Compensation Claims
- Audited i-9 and personnel file for HR departments
- Assisted with benefits programs inquires
- Assisted with open enrollments
Human Resource Manager
J.Kings Food Professionals
01.2016 - 01.2019
- Developed and administered HR plans and procedures.
- Administered performance evaluation program.
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional, organized, and safe environment for employees and patrons.
- Managed benefits administration and staff assistance
- Handled employee relations counseling.
- Managed workers' compensation and staff injuries.
- Ensured compliance with federal and state regulations.
- Collaborated with leadership to align HR initiatives with overall business goals and objectives.
- Managed complex benefits administration, ensuring accurate enrollment and timely processing of claims.
- Regularly analyzed workforce trends to proactively address potential skill gaps or staffing needs.
- Processed employee claims involving performance issues and harassment.
- Implemented customized performance management systems, providing ongoing feedback and development opportunities for employees.
- Enhanced employee retention by implementing effective talent management strategies and fostering a positive work environment.
- Implemented performance reviews and motivational strategies to elevate HR team results.
- Discovered and resolved complex employee issues that affected management and business decisions.
- Updated training processes by reviewing existing documentation, leveraging feedback from associates and working with legal and compliance teams.
- Utilized compliance tools, corrective actions and identification of deficiencies to mitigate audit risks.
- Created and implemented forward-thinking initiatives to improve employee engagement.
- Maintained current knowledge of industry regulations and legislation to amend policies and promote compliance.
- Cross-trained existing employees to maximize team agility and performance.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
Human Resource Generalist
J.Kings Food Professionals
09.2016 - 06.2017
- Managed payroll systems for 459 employees across 4 facilities.
- Led hiring and recruiting processes
- Administered employee benefits enrollment
- Conducted employee Orientation and Onboarding
- Ensured compliance with company policies and regulations.
- Processed garnishments, child support, and employment verifications.
- Managed Workers' Compensation
- Attended WC Hearings
- Planned employee events and activities
- Provided guidance to managers and employees on talent management, payroll, FMLA and benefits.
- Maintained up-to-date records of employee information in HRIS system ensuring accurate reporting and data-driven decision making.
- Facilitated criminal background check process for new hires.
- Served as a liaison between employees and management, addressing concerns or questions to promote open communication and maintain trust.
- Enhanced employee satisfaction by implementing effective communication strategies and open-door policies.
- Coordinated company-wide events such as town hall meetings or wellness activities, boosting employee morale and fostering a sense of community within the organization.
- Conducted confidential investigations of discrimination, harassment and workplace violence.
- Collaborated with payroll to complete and upload pay data and worked with managers to support proper wage and hour compliance.
- Handled new-hire orientation and basic recruiting tasks.
- Implemented and supervised orientation procedures for new hires.
- Administered benefits programs effectively, ensuring accurate enrollment and timely processing of claims for employees.
- Processed unemployment claims and acted as company representative at unemployment hearings.
- Improved operational processes resulting in productivity increase in HR department.
- Conducted career fairs, screened resumes and interviewed applicants to build candidate pipelines and enhance company culture.
- Improved quality of hiring decisions by working with hiring managers on new comprehensive employment selection processes.
- Explained and administered medical insurance, disability and flexible spending accounts.
- Partnered with departmental managers to ascertain hiring needs and subsequently provide candidate recommendations.
- Improved office efficiency by effectively managing internal communications and correspondence.
Human Resources Coordinator
Hyatt Regency
01.2014 - 01.2016
- Assisted in planning employee events and activities
- Maintained human resources information system and kept employee files up to date and accurate.
- Completed background and reference checks to facilitate hiring and onboarding of employees.
- Assisted with recruitment process by posting job ads, filtering applications, scheduling interviews, assisting in interview process and drafting offer letters.
- Completed employee employment verifications and unemployment paperwork prior to hire or termination.
- Reviewed human resources paperwork for accuracy and completeness.
- Supported HR functions with emphasis on record keeping, data entry, and general HR tasks.
- Explained employee compensation, benefits, schedules, working conditions, and promotion opportunities.
- Supported employee relations, cultivating retention with welcoming and inclusive work culture.
- Compiled and monitored data for employee records and personnel documents to support accurate recordkeeping.
Human Resource Generalist
The Attitude Group
01.2010 - 01.2014
- Developed strong relationships with hiring managers, leading to more efficient communication and better understanding of their needs for open positions.
- Improved overall candidate experience through consistent communication, personalized support, and thorough follow-ups during the hiring process.
- Developed and implement effective recruitment strategies
- Conducted career fairs, screened resumes and interviewed applicants to build candidate pipelines and enhance company culture.
- Made hiring decisions
- Facilitated criminal background check process for new hires.
- Handled new-hire orientation and basic recruiting tasks for best-in-class talent identification.
- Ensured legal compliance by staying current with federal and state regulations, reducing potential risks to the company.
- Developed training programs tailored to address specific skill gaps within the workforce, improving overall productivity levels.
- Conducted exit interviews and analyze feedback
- Acknowledged and celebrate employee achievements and showed appreciation
Education
Bachelor of Science - Psychology
Dowling College
Oakdale, NY12.2024
High School Diploma -
Brentwood High School
Brentwood, NY06.1998
Skills
- Bilingual: Fluent in English and Spanish
- HRIS Technologies
- Payroll Processing
- ADP WorkForce Now
- Paycor
- Microsoft Office Suite
- Google Docs
- SharePoint
- Canva
- HR policies and procedures
- Employee Relations
- Microsoft Office proficiency
- Training and mentoring
- Compensation and benefits
- Recruitment and hiring
- Employee Onboarding
- Payroll coordination
- Background Checks
- Recruitment
- Policy Enforcement
- Leadership Development
- Benefits Administration
- Exit Interviews
- Microsoft Office and Docusign
- HR analytics
- Labor Relations
- Workforce improvements
- Problem-Solving
- Conflict Resolution
- Onboarding, Training, and Development
- Hiring and Onboarding
- Exit Interviews and Processes
- Human Resources Department Processes
- Employee Engagement Strategies
- Employment Record Verification
- Employee Development
- Confidential Document Control
- Human Resource Information System HRIS
- Unemployment Claims
- Accident Investigations
- Administering Disciplinary Procedures
- Employee Referral Programs
- ADP Workforce Now
- Employee Relations Oversight
- Union Negotiations
- Bargaining Agreements
- Negotiation Tactics
Personal Information
Authorized To Work: Authorized to work in the US for any employer
References
Available upon request
Languages
English
Full Professional
Bilingual- Fluent in Spanish
Fluent In Spanish
Additional Information
Throughout my career in human resources, I have developed a robust skill set that spans across various HR functions, making me a well-rounded and effective HR professional. I have successfully managed recruitment, employee relations, performance management, and compliance. I have implemented initiatives that enhanced employee engagement and streamline HR processes, contributing to a more efficient and supportive workplace. My strategic approach to HR, combined with my ability to resolve conflicts and build strong teams, equips me to add significant value to any organization. I am passionate about creating positive work environments and am eager to bring my expertise to a new and dynamic team.
Timeline
Human Resources Manager
Marriott International Managed
02.2022 - 03.2024
Human Resource Business Partner (For North America Region)
DNATA
06.2019 - 11.2021
Human Resource Generalist
J.Kings Food Professionals
09.2016 - 06.2017
Human Resource Manager
J.Kings Food Professionals
01.2016 - 01.2019
Human Resources Coordinator
Hyatt Regency
01.2014 - 01.2016
Human Resource Generalist
The Attitude Group
01.2010 - 01.2014
Bachelor of Science - Psychology
Dowling College
High School Diploma -
Brentwood High School
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