Raquel Conroyd
Villa park,Illinois
Summary
Dedicated and dependable sales associated with a strong commitment to promoting customer loyalty, satisfaction, and purchases. Skilled in using consultative techniques to understand individual needs and provide tailored solutions. Proficient in product merchandising, payment processing, and maintaining cleanliness standards. Recognized for building strong relationships with customers through excellent organizational skills and a superior work ethic.
Overview
13
13
years of professional experience
Work History
Sales Associate
Alo Yoga
08.2022 - 12.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Cashier/Customer Service
Whole Foods Market
08.2018 - 07.2022
- Greeting customers
- Collecting payments
- Using scanning devices
- Answering to customers inquiries
- Assist customers by explaining or recommending products
- Professional telephone etiquette
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Welcomed customers and helped determine their needs.
Hostess and Cashier
Livia Italian eatery
11.2017 - 08.2018
- Answer on average of 60 calls per day on multi-line phone systems
- Address guest inquires and issues, solve problems and provide product
- Greet guest walking in the door and ascertained guest needs
- Provide elevated guest experience for loyal clientele
- Maintain constant communication between management and employees to provide smooth operations in an extreme high volume environment
- Deliver highly professional, genuine and courteous personality and attitude towards guest and coworkers
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Esthetician
Mario Tricoci
12.2016 - 11.2017
- Perform a variety of Facials
- Perform body waxing
- Use of DermaSound machine and Microdermabrasion machine
- Recommend client specific skin care regiment
Clinique Consultant
Carson Pirie Scott
07.2015 - 12.2016
- Assist finding and recommend best products for customers
- Build and maintain strong customer relationships
- Meet and exceed individual sales goals
- Demonstrate significant competency in sales, products and services
BEAUTY ADVISOR
Ulta Beauty
10.2014 - 07.2015
- Assist customers with product
- Knowledgeable in a wide variety of cosmetic products
- Maintain the work area in a neat, clean and clutter free conditions
Shift Leader
Firehouse Subs
05.2011 - 10.2014
- Responsible for all management duties during shifts while on duty
- Ensured all shift tasks were completed
- Resolved customer complaints
- Made daily shift deposits of money to the bank
Education
License -
Mario Tricoci University
Highland, IN08.2014
High School Diploma -
Munster High School
Munster, IN05.2012
Skills
- EXCELLENT COMMUNICATION SKILLS
- PROBLEM SOLVING
- Strong customer focus
- Effective multitasker
- Analytical and problem solving skills
- Efficient with time management
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
Timeline
Sales Associate
Alo Yoga
08.2022 - 12.2023
Cashier/Customer Service
Whole Foods Market
08.2018 - 07.2022
Hostess and Cashier
Livia Italian eatery
11.2017 - 08.2018
Esthetician
Mario Tricoci
12.2016 - 11.2017
Clinique Consultant
Carson Pirie Scott
07.2015 - 12.2016
BEAUTY ADVISOR
Ulta Beauty
10.2014 - 07.2015
Shift Leader
Firehouse Subs
05.2011 - 10.2014
License -
Mario Tricoci University
High School Diploma -
Munster High School
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