Raquel Crespo-García
Lexington,MA
Summary
- Senior Human Resources Executive
- International Profile Trusted HR advisor ready for the next challenge. Reporting to the CEO. Comfortable working in ambiguous situations. Resilient and proactive professional. A high degree of autonomy and strong decision-making skills. Humble to learn new approaches. An international career with awareness of diversity and inclusion openness. Bilingual in Spanish & English. U.S. Citizen.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Director of Human Resources and Continuous
HOFF’S BAKERY
Malden, MA
10.2022 - Current
- Hoffsbakery.com
- Premium Baked Manufacturing (200 employees approx, Led the overall HR administration and people management: staffing, payroll, employee relations, safety management, OSHA, training, and talent management
- The responsibilities include comprehensible duties related to compliance, such as ACA, EEO-1 Reporting, Work Comp, Health Benefit plans implementation and administration, vendors’ due diligence, and leading internal organizational projects in the production area.
Business Consulting and Analytics
ALTAIR CONSULTING
01.2005 - 06.2022
- (70 employees approx
- Operated in 3 countries)
Global Human Resources Director
Boston
04.2014 - 06.2022
- Directed the full spectrum of human resources support for the geographies in place
- Member of the Steering Committee
- Leader in transforming a people-centric organizational culture aligned with the business goals
- The span of control: 2.5 HR Specialists + outsourced services
- Staffing: Fostered the growing staffing strategies and business procedures offshore, providing the best-talented workforce by implementing operations that guarantee employment stability (markets: USA and Mex)
- Designed the employee life cycle enterprise processes to measure KPIs and valued correlated insights for planning the next steps
- Attracting quality employees
- Boosting employee engagement
- Reducing employee turnover
- Improving employee performance
- Building an employee-centric culture
- Employee Relations (US, Spain): Aligned policies with local employment laws
- Handbook and code of conduct fundamentals through the employee life cycle
- Zero Tolerance Policies implementation, training, and counseling
- Talent Acquisition Management: Develop and integrate HR recruiting dashboard, mapping skills, and abilities that meet current and future organizational needs
- HR Administration
- Administer HR operations (payroll, benefits, insurance)
- Design the total rewards philosophy to direct (pay systems) and indirect (benefits-in-kind and recognition programs) remunerate employees to attract, recognize (business achievement), and retain (tenures) the consultant team
- Administer LOA, FMLA, Workers Comp, and Cobra
- HRIS: ADP, BambooHR and JazzHR, and digital tools for evaluation purposes
- Manage portals such as Simplicity, among others
- Executive Coaching: Conflict resolution, career development plans (C-Level and Operation Level)
- Immigration and Relocation: successfully processed more than 30 cases (H-1B and H-1B1, L-1A, E-2, B-1, J-1, O-1A, TN, GC, and F-400)
- Organizational development: led strategies aligned with the new business opportunities
- Targeting Corporate Banking, Private Banking, and Retail Banking.
HR Specialist
ARTHUR ANDERSEN
09.2002 - 04.2004
- Spearheaded programs in coaching, training, and development programs
- Industries served: Hospital, Pharma, Consumer Goods, Military, and Consulting firms.
HR Specialist
Human Capital Services
04.2000 - 06.2001
- Industries served: Construction, Hotels & Entertainment Services.
Human Resources Manager
Barcelona, Madrid
01.2007
- Creating the Human Resources Department
- Designing the fundamentals and the strategy of People Management and Operations.
HR and Business Consultant
NORTH-LINK
04.2004
- Based on the assignment from, Leading and collaborating in Business Projects as Human Resources Specialist
- Industries served: Corporate and Retail Banking, Utilities, and Consumer Goods
- Boutique Firm in Training and Development Services
Education
Certificate in Leadership and People Management -
IESE
01.2009
M.S - e-Business Management
Pompeu Fabra University (UPF)
01.2002
Certificate in Human Resources. -
Arthur
01.2001
Ph.D - Behavioral and Social, Management
The University of Barcelona
02.2000
B.S - Psychology, Clinical Psychology
University of Barcelona (UB)
01.1999
Skills
- Technical Skills:
- Microsoft 365 and Office Suite
Affiliations
- Spanish Consulate. Former President of the Council for Spanish Residents in New England. 2021
- Coacher at BABSON. CLTP Program. 2017-2019
- SHRM. Member | Preparing SHRM-SCP
Certification
on 06/2023
OTHERS
EQMAP Essi Systems. Issued 02/2002.
Korn/Ferry Talent Q. Issued 04/2007.
Timeline
Director of Human Resources and Continuous
HOFF’S BAKERY
10.2022 - Current
Global Human Resources Director
04.2014 - 06.2022
Human Resources Manager
01.2007
Business Consulting and Analytics
ALTAIR CONSULTING
01.2005 - 06.2022
HR and Business Consultant
NORTH-LINK
04.2004
HR Specialist
ARTHUR ANDERSEN
09.2002 - 04.2004
HR Specialist
Human Capital Services
04.2000 - 06.2001
Certificate in Leadership and People Management -
IESE
M.S - e-Business Management
Pompeu Fabra University (UPF)
Certificate in Human Resources. -
Arthur
Ph.D - Behavioral and Social, Management
The University of Barcelona
B.S - Psychology, Clinical Psychology
University of Barcelona (UB)
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