RAQUEL CROMARTIE
Queens,NY
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
19
19
years of professional experience
Work History
Principal Administrative Associate
Department of Transportation
Brooklyn, New York
02.2024 - Current
- Developed organizational policies and procedures for efficient workflow processes.
- Attended conferences or seminars related to job duties as required.
- Created reports using various software programs to track and analyze data.
- Organized and maintained office files, records, correspondence and other materials.
- Answered incoming calls, took messages and directed callers to appropriate personnel or departments.
- Served as primary contact for customer inquiries via phone or email communications.
- Collaborated with colleagues to develop solutions to complex problems.
- Responded to customer issues to provide immediate resolution and improve retention.
- Sorted and distributed incoming faxes, letters and emails for office distribution.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
- Handled incoming calls and directed callers to appropriate department or employee.
- Review and release permits that have CPI holds.
Clerical Associate IV
Department of Transportation
Queens, New York
01.2022 - 02.2024
- Monitored and captured incidents related to Crash Investigations
- Tracked and updated the CIS Borough Tracker report
- Attended bi-weekly CIS meetings
- Assisted with CIS trainings, CIS Referrals
- Prepared weekly OER, Inventory and Receiving reports
- Collected Tally forms from three different shifts in the communication center
- Assisted Automated Enforcement Unit with the expansion of 24/7 operation, processing Speed Camera Violations
- Filed and maintained the unit’s files
- Assisted the Assistant Commissioner with overtime for OER
- Scheduled Assistant Commissioner meetings, zooms and conference calls
- Professionally answered Assistant Commissioner’s telephone
- Assisted in the distribution of supplies
- Administrative duties.
Clerical Associate III
New York City Law Department
03.2020 - 12.2022
- Answered screened and forwarded incoming phone calls and made clients and visitors feel comfortable
- Maintained probation referral log
- Sorted and distributed all incoming mail and performed all clerical duties.
Bookkeeper Assistant
Plumbers Local Union 1
09.2017 - 02.2020
- Accounts Receivable & Accounts Payable
- Prepared month end financial reports and processed daily deposits, membership dues
- Created invoices for tenants and processed weekly payroll using ADP Workforce Now System
- Processed weekly 401k, death and commuter benefits
- Journal Entries, Accounts Reconciliation, Data Entry, filed, faxed, scanned and index documents into the system
- Electronic PAC Filings and provided requested document for year-end audits.
Accounts Receivable Manager
Urbani Truffles USA
03.2015 - 05.2017
- Managed collections activities including making inquiries, negotiating with past due accounts, processed daily deposits, cash receipts, journal entries and processed credit card payments
- Reviewed and analyzed weekly aging reports
- Referred accounts to collection agencies and helped in cash flow forecasting
- Supervised and trained new employees.
Staff Accountant
M&J Trimming
09.2005 - 02.2015
- Performed online banking, bank receivables and wire transfers
- Preformed collections and charge backs
- Prepared credit memos, write offs, cash receipts and daily deposit
- Reviewed and coded all freight bills
- Assisted with service and customer calls
- Prepared collection on pending orders and performed the daily processing of credit cards payments
- Resolved customer complaints and requests for refunds, exchanges and adjustments
- Researched issues regarding payments, pricing and other accounting tasks as required.
Education
Bachelor of Business Administration Accounting -
Monroe College
12.2022
Skills
- Accounts Receivable & Accounts Payable
- Financial Reporting
- Data Entry
- Cash Flow Forecasting
- Collections
- Credit Card Payments
- Bank Reconciliation
- Customer Service
- Microsoft Excel (Pivot tables, VLOOKUP)
- Microsoft Word
- Microsoft PowerPoint
Websites
Timeline
Principal Administrative Associate
Department of Transportation
02.2024 - Current
Clerical Associate IV
Department of Transportation
01.2022 - 02.2024
Clerical Associate III
New York City Law Department
03.2020 - 12.2022
Bookkeeper Assistant
Plumbers Local Union 1
09.2017 - 02.2020
Accounts Receivable Manager
Urbani Truffles USA
03.2015 - 05.2017
Staff Accountant
M&J Trimming
09.2005 - 02.2015
Bachelor of Business Administration Accounting -
Monroe College