Raquel Cruz
Angleton,Texas
Summary
A hardworking first-generation student with plans to attend graduate school to further education. Caring and supportive nature dedicated to helping others achieve positive outcomes. Strong sense of family orientation and responsibility drive excellence in all aspects of life.
Overview
5
5
years of professional experience
Work History
Receptionist
Texas State University: OWLS Department
06.2023 - 07.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Answered central telephone system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Managed multiple tasks and met time-sensitive deadlines.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Maintained confidentiality of information regarding clients and company.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Assisted with onboarding new clients and securing paperwork completion.
- Maintained visitor log for entering and leaving facility for security purposes.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
Hostess
Chilis Bar & Grill
06.2022 - 12.2022
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Head Sta Member
Camp Hope Ministries, Christ Lutheran Church-Clute, Texas
07.2021 - 08.2022
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Learned and adapted quickly to new technology and software applications.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Youth Archdiocese Youth Council Head Member
Archdiocese Youth Council, Archdiocese Youth Council Galveston, Texas
03.2020 - 07.2021
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Youth Advocacy Worker
Most Holy Trinity Youth Advocacy, Most Holy Trinity Catholic Church- Angleton, Texas
08.2019 - 05.2020
Education
Bachelor's Of Health Sciences - Health Sciences
Texas State University
San Marcos, TX08.2024
High school Diploma -
Angleton High School
05.2021
Associate's of Arts Degree -
Brazosport College
05.2021
Skills
- Organization skills
- Time Management
- Data Entry
- Verbal and written communication
- Customer/Client relations
- Scheduling
- Greeting and Seating Clients
- File Management
- Administrative Support
- Mail handling
- Multi-line telephone operation
- Clerical Support
- Professional Demeanor
- Calendar Management
- Documentation And Reporting
- Typing Speed
- Service-oriented mindset
- Tech-Savvy
- Performance Improvement
- Information Protection
- Strategic Planning
- Security awareness
- Business operations understanding
- Meeting Preparation
- Supply Management
- Spreadsheet tracking
- Meeting Coordination
- Project Management
- Project Coordination
- Customer Service
- Attention to Detail
- Problem-Solving
Volunteer Experience
- Assisted in weekly group meetings with young females in the archdiocese.
- Helped individuals in our community feel welcomed in school or in a church setting.
- Volunteered on multiple occasions at the Houston Food Bank- "Fishes and Loaves" to serve food to the less fortunate.
- Wonderworld Trunk or Treat Days 2022 & 2023
- Bobcat Build Volunteer Day Spring 2023
Timeline
Receptionist
Texas State University: OWLS Department
06.2023 - 07.2024
Hostess
Chilis Bar & Grill
06.2022 - 12.2022
Head Sta Member
Camp Hope Ministries, Christ Lutheran Church-Clute, Texas
07.2021 - 08.2022
Youth Archdiocese Youth Council Head Member
Archdiocese Youth Council, Archdiocese Youth Council Galveston, Texas
03.2020 - 07.2021
Youth Advocacy Worker
Most Holy Trinity Youth Advocacy, Most Holy Trinity Catholic Church- Angleton, Texas
08.2019 - 05.2020
Bachelor's Of Health Sciences - Health Sciences
Texas State University
High school Diploma -
Angleton High School
Associate's of Arts Degree -
Brazosport College
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