Raquel Cruz Gil
LANTANA,Florida
Summary
Dynamic Site Manager with a proven track record at Addison Mizner Medical LLC, excelling in team leadership and site management. Demonstrated ability to enhance staff performance and streamline operations, significantly boosting efficiency. Skilled in customer relationship management and problem-solving, adept at fostering strong relationships with staff, clients, and vendors.
Overview
22
22
years of professional experience
Work History
Site Manager
Addison Mizner Medicall LLC
07.2014 - Current
- Encouraged and mentored employees to boost performance and remove process inefficiencies.
- Assisted in the recruitment process for front office staff, ensuring a strong team of well-trained employees.
- Ensured accurate billing procedures were followed consistently by front desk staff members.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Coached employees through day-to-day work and complex problems.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Corresponded with clients through email, telephone, or postal mail.
- Organized, maintained and updated information in computer databases.
- Answered central telephone system and directed calls accordingly.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Handled assignments independently with good judgement and critical thinking skills.
- Scheduled office meetings and client appointments for staff teams.
- Confirmed appointments, communicated with clients, and updated client records.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
Site Manager
The Volen Center
02.2003 - 07.2014
- Assisted in recruiting, hiring and training of team members.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Developed and maintained relationships with external vendors and suppliers.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Analyzed and reported on key performance metrics to senior management.
- Organized and detail-oriented with a strong work ethic.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Proved successful working within tight deadlines and a fast-paced environment.
Education
GED -
Boca Raton High
05-1999
Skills
- Team leadership
- Site inspection and management
- Problem-solving
- Quality assurance
- Staff management
- Site coordination
- Site safety
- Multitasking and organization
- Customer relationship management
- Flexibility and adaptability
- Documentation and reporting
- Personnel management
- Relationship building
- Shift scheduling
Accomplishments
- Increased office productivity 100% by implementing numerous process improvements.
- Positioned as key team member to transfer 80 Medical records from hard copy into new digital database.
- Held first-point-of-contact for all internal and external communications with executive-level officers.
- Awarded "Employee of the Month" for delivering outstanding administrative support.
- Resolved product issue through consumer testing.
Languages
Spanish
Full Professional
Timeline
Site Manager
Addison Mizner Medicall LLC
07.2014 - Current
Site Manager
The Volen Center
02.2003 - 07.2014
GED -
Boca Raton High
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