Raquel Cuevas
Avondale
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Open and positive communicator with calm and level-headed approach to managing routine needs and meeting special challenges.
Overview
7
7
years of professional experience
Work History
Volunteer
YMCA
Ahwatukee
06.2025 - Current
- Assisted in organizing community events and activities for participants.
- Facilitated youth programs, promoting teamwork and personal development.
- Supported staff in maintaining a safe and welcoming environment for all.
Volunteer
PALM valley Church
Goodyear
12.2024 - Current
- Assisting in child care specifically with children with special needs.
- Facilitated youth programs, promoting teamwork and personal development.
- Supported staff in maintaining a welcoming environment for all.
Courier driver
Cross Town Courier Service
Littleton
05.2022 - Current
- Operated vehicles safely while following local traffic laws and speed limits.
- Successfully planned and managed delivery routes for multiple clients to ensure timely delivery of packages.
- Demonstrated excellent customer service skills when interacting with clients and customers.
- Ensured that all packages were handled carefully and securely during transport, minimizing damage or loss.
- Used cell phones and radios to upload time, delivery and shipment information onto company website or database.
- Communicated effectively with dispatch personnel regarding changes in schedule or route information.
- Collected sensitive documents from clients for delivery.
Child care provider
At Home Child Care
Phoenix
05.2020 - 05.2022
- Created an atmosphere that was stimulating, encouraging, supportive, respectful and fun.
- Organized activities such as games, arts and crafts, music, outdoor play.
- Assisted in preparing food and serving meals and refreshments to children.
- Communicated with children's parents or guardians about daily activities, behaviors, and related issues.
- Cleaned and sanitized childcare toys, keeping play areas hygienic and free of harmful objects.
- Administered medication and minor first aid to sick and injured children.
- Assisted with potty training and other developmental milestones.
Fraud Specialist
Wells Fargo
Chandler
03.2019 - 11.2019
- Company Overview: At Wells Fargo, we want to satisfy our customers' financial needs and help them succeed financially.
- First and foremost verify your customer, and gather all critical information to move forward with the account holders concern and needs.
- The Payments, Virtual Solutions, and Innovation (PVSI) team includes Operations, Consumer Credit Card, Retail Services, Consumer Deposits, the Innovation Group, Treasury Management, Merchant Services, Marketing and Wells Fargo Virtual Channel.
- Within our Fraud and Claims Management team partners with merchant, risk, and technology teams to develop and provide secure, reliable, scalable and customer friendly prevention investigation.
- Claims services that protect customers and Wells Fargo from fraud losses.
- Working in a fast paced production oriented call center environment.
- You are expected to respond to inbound customer inquiries, while meeting or exceeding quality standards.
- You are required to use multiple online computer systems with technical proficiency.
- Excellent communication skills to conduct thorough questionnaires while documenting and researching all required information to assist the customer in resolving their fraud or merchant dispute.
- At Wells Fargo, we want to satisfy our customers' financial needs and help them succeed financially.
Customer Service Escalation Specialist
CREDO Mobile
Phoenix
05.2018 - 03.2019
- Company Overview: Mobile company that supports progressive causes, active in making a difference in the world. 20% of customers monthly bill goes to supporting causes.
- Processing account payments.
- Troubleshooting mobile devices, Update account information, Verifying accounts/high security.
- Analyzing accounts for fraud orders/changes on accounts/high data usage.
- Working in multiple software pages. (4- 7 pages at a time).
- Porting in phone numbers, and porting out phone numbers.
- Working within a department with escalated members, provided with special credentials, and the ability to reach out directly to the IT side of the other mobile providers.
- Communicating through SLACK, using Microsoft360, Genesis, CostGuard, Verizon, Sprint, and many more.
- Mobile company that supports progressive causes, active in making a difference in the world. 20% of customers monthly bill goes to supporting causes.
Education
High School Diploma -
Empire Beauty School
Avondale, AZSkills
- Great communication skills
- Teamwork
- Quick learner
- Hardworking
- Charismatic
- Strong desire to succeed
- Strong work values
- Computer/technical literacy
References
YMCA coordinator-Kain
Kain.England@vosymca.org
Palm Valley Church-Jess:
(602) 422-6965
Crosstown Courier-Tyler P:
(413) 333-6662
Timeline
Volunteer
YMCA
06.2025 - Current
Volunteer
PALM valley Church
12.2024 - Current
Courier driver
Cross Town Courier Service
05.2022 - Current
Child care provider
At Home Child Care
05.2020 - 05.2022
Fraud Specialist
Wells Fargo
03.2019 - 11.2019
Customer Service Escalation Specialist
CREDO Mobile
05.2018 - 03.2019
High School Diploma -
Empire Beauty School