Raquel Curiel
Houston
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
10
10
years of professional experience
Work History
Customer Sales Representative
AT&T Call Center
08.2022 - 06.2025
- Engaged customers to understand needs and recommend appropriate products.
- Maintained knowledge of current promotions, policies, and product offerings.
- Assisted in resolving customer inquiries and complaints to enhance satisfaction.
- Demonstrated strong communication skills in building rapport with customers.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Built relationships with customers and community to promote long term business growth.
Medical Receptionist
Berkeley Eye Center
02.2020 - 08.2022
- Managed patient scheduling, ensuring optimal appointment flow and minimizing wait times.
- Coordinated insurance verification processes to enhance patient service and reduce claim denials.
- Processed patient transactions, ensuring accuracy in billing and payment processing.
- Provided compassionate support to patients during check-in, addressing concerns promptly and effectively.
- Checked patient insurance, demographic, and health history to keep information current.
Sales Associate
Tom's Pawn Shop
06.2017 - 02.2020
- Collaborated with team members to achieve sales targets and improve store performance.
- Monitored product displays, ensuring compliance with company standards for quality and appeal.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Prepared merchandise for sales floor by pricing or tagging.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Server
Dennys Restraunt
09.2015 - 06.2017
- Provided exceptional customer service in fast-paced dining environment.
- Managed food and beverage orders efficiently, ensuring accuracy and timeliness.
- Implemented upselling techniques that increased overall sales during shifts.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Education
Brazoswood High School
Clute, TXSkills
- Patience and resilience
- Cash handling
- Sales techniques
- Organizational skills
- Effective communication
- Goal-oriented mindset
Timeline
Customer Sales Representative
AT&T Call Center
08.2022 - 06.2025
Medical Receptionist
Berkeley Eye Center
02.2020 - 08.2022
Sales Associate
Tom's Pawn Shop
06.2017 - 02.2020
Server
Dennys Restraunt
09.2015 - 06.2017
Brazoswood High School
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