Raquel D. Adams

Versatile Project Manager with a proven track record at M3 Technology Group, enhancing operational efficiency and exceeding KPIs by over 50%. Specializes in strategic planning and leadership, adept at driving process improvement and managing complex projects. Demonstrates exceptional skill in risk management and team building, ensuring project success and stakeholder satisfaction.

Excellent References Available Upon Request

• The Arcticom Group (TAG), Call Flow Project Manager, 10/01/22, 08/31/23, Implemented process improvement with tactical and strategic planning, consistent with Operations objectives which reduced billing cycle from 150+ days to under 25 days increasing revenue over $2M monthly., Developed weekly dashboards to aid in identifying workload resource allocations which contributed to project tasks and objectives being met., Coordinated with executive, sales, and operations teams to identify growth opportunities and track project needs with increased KPI’s of 52% exceeding organizational monthly invoicing and revenue goals., Liaison between operations and sales teams for collaboration to on best practice to meet and exceed organizational goals., Facilitated internal training and streamlined processes to build in-house expertise, service awareness and staff confidence., Collected, compiled, analyzed, and interpreted data which aided large project team of over 20 people which lead to an increase of customer accounts.
• Rite Aid Corporation, Regional Facilities Project Manager, 02/01/19, 10/31/22, Managed diverse team of facilities staff including maintenance for store remodels and facility requests of 700 stores across CA, OR, WA and ID states with projects up to $1M in capital expenses., Created process improvement procedure with training sessions to ensure daily tasks were performed., Worked closely with Construction PM and Real Estate teams to ensure remodel projects were completed per project timeline and budget by identifying gaps and critical paths., Created and distributed weekly dashboards and metrics to project teams for insight on project health (financial and time) while bridging gaps for cross-functional collaboration., Modernized and improved operational procedures to increase efficiency and profitability while tightly controlling cost such as labor and preventing waste., Identified and assessed local qualified consultants and contractors to provide construction and design services, resulting in a 15% increase in quality of work., Managed the jurisdiction and owner acceptance process for completed building interiors/exteriors and site construction, resulting in 100% acceptance rate., Developed construction plans with selected general contractors, resulting in a 10% reduction in project costs., Utilized 3 outstanding firms and 2 freelancers for repetitive maintenance issues to reduce operating costs by 15%., Audited and inspected building sites and equipment for safety and daily operations reducing Occupational Safety and Health Administration (OSHA) complaints and employee retention.
• Cotti Foods, Project Manager, 08/01/17, 02/28/19, Managed the baseline construction schedule and provided detailed reports, resulting in 100% compliance with project timelines., Reviewed, negotiated, analyzed, and managed construction contracts and change orders, resulting in a 10% cost savings., Worked closely with executives on communication and collaboration across engineering and operation departments for project status., Prepared RFP (Request for Proposal) documents for various types of construction projects’ scope development, resulting in a 25% increase in bid responses., Led project permitting and assisted the entitlement process, resulting in 50% reduction in permitting time., Created, managed, and implemented a strategic change management procedure and plan, describing the approach to effectively manage changes throughout the life of a project, ensuring adherence to quality standards, to comply with the organizations regulations and business values without sacrificing quality., Developed and implemented process improvement initiatives across the organization.
• Acuative, Project Manager, 02/01/16, 08/31/17, Streamlined processes and increased high-level KPIs by 50% on most installations (including monitoring installation guides and escalation points) to meet company goals., Managed project costs by creating an order entry tool which reduced contract errors by 80%., Collaborated with sales, operations and leadership teams to develop key performance metrics identifying areas of performance goals, long-term operational plans and customer satisfaction., Lead discussions to develop and maintain a strategic program roadmap, priorities, project plans and milestones by work-streams., Completed specific projects ahead of project timeline and underestimated budget., Maintained monthly budget updates and accounting reports, resulting in 100% accuracy., Consistently exceeded customer expectations and deliverables by going above and beyond required deliverables., Managed resource availability with proper scheduling for full scope of work utilization., Created customer metrics such as invoicing, revenue, forecast, and dashboards to ensure project stayed within budget and timeline.
• Karma Automotive, Program Manager, 06/01/13, 12/31/15, Collaborated with the Leadership Team and Department Directors in developing a financial and budgetary plan to meet project scope and timeline., Provided implementation support and monitored change management outcomes resulting in 25% improvement in processes and efficiencies to meet project deliverables., Printed, modified and managed CAD drawings through AutoCAD 2013., Implemented and maintained quality management system resulting in the successful certification of the company to comply to ISO50001 certification., Developed and maintained relationships with senior management in Business, Market Risk and Technology, as well as with program/project team members., Managed program/project communication; created program/project metrics; communicated the program/project status with team members, PMO & project status., Managed and maintained multiple projects through AGILE principles to communicate project health and identified critical paths to meet project goal., Tracked and monitored quality issues in JIRA.