Raquel Davies
Peoria,AZ
Summary
Seasoned Business Analytics Advisor with a proven track record of over 10 years in optimizing data-driven processes and delivering actionable insights for leading organizations. Expertise in automating complex data validation algorithms, enhancing reporting accuracy, and managing extensive SQL databases. Adept at utilizing advanced analytical tools such as SAS-EG, SQL, Oracle, Hadoop, Teradata, and Tableau to support strategic decision-making. Demonstrated success in leading cross-functional teams, fostering collaboration, and driving continuous improvement initiatives. Recognized for outstanding contributions to business analytics, earning multiple awards for excellence and innovation.
Overview
15
15
years of professional experience
Work History
Business Analytics Lead Advisor
Cigna Heathcare
11.2019 - Current
- Lead the automation of 50+ demographic validation algorithms, transitioned manual bi-monthly runs to seamless daily automated processes
- Leveraged advanced technical tools, including SAS-EG, Oracle, Tableau, SQL, and Microsoft SQL Server, to enhance data accuracy and efficiency
- Engineered SAS-EG algorithms that ensure the precision of demographic data for over 1 million healthcare providers and practitioners across 20+ demographics
- Optimized and sustained all project operations, driving efficiency and reliability
- Directed ETL processes: Extracted data from HCPM, transformed it into an analytics-ready format, and integrated it into a Microsoft SQL Server database for 2nd level auditing
- Managed and refined Microsoft SQL databases, including the creation and modification of tables, views, and indexes
- Provided expert support to teams on automation queries and techniques
- Cultivated technical skills among peers through dedicated 1-on-1 training sessions
- Fostered collaboration and knowledge sharing across teams, leading comprehensive training initiatives.
Business Analyst Manager
Discover Financial Services
04.2016 - 11.2019
- Successfully revolutionized metric reporting for the department through automation of over 10 manual reports
- Mastered technical tools such as SAS-EG, Teradata, Hadoop, Oracle, Tableau, SQL, and Microsoft SQL Server to drive business insights
- Led a high-performing reporting team, supporting stakeholders with critical data analysis
- Developed, maintained, and produced a multitude of reports illustrating statistical data for business leaders
- Innovatively crafted and enhanced reporting tools and processes, elevating business unit performance
- Conducted thorough data analysis, offering strategic recommendations to boost productivity and efficiency
- Presented impactful findings to business leaders, steering tactical and strategic decision-making
- Analyzed trends, providing actionable recommendations to capitalize on emerging opportunities.
Shift Supervisor
Whelan Security
03.2015 - 04.2016
- Utilized Microsoft Excel to streamline operations and reporting
- Supervised a team of up to 5 employees, ensuring optimal performance
- Supported emergency medical services, leveraging EMT certification
- Authored and reviewed comprehensive medical and incident reports
- Efficiently managed employee scheduling to maintain operational efficiency.
Data Receiving Manager
Avalon Gourmet Foods
01.2010 - 12.2013
- Drastically improved Avalon’s inbound receiving accuracy from 60% to 99% within three months
- Employed Microsoft Excel and QuickBooks to enhance data management and reporting
- Supervised a warehouse team of up to 3 employees, ensuring accurate and timely data processing
- Updated weekly margin reports to reflect current financial standings
- Fostered relationships with new and returning customers, enhancing customer satisfaction
- Meticulously reviewed and processed inbound orders and data for over 3000+ SKUs in QuickBooks
- Accurately received and managed inventory data, contributing to overall operational success.
Education
Associate of Arts - Paramedicine
Paradise Valley Community College
Phoenix, AZ12.2015
Skills
- SAS-EG
- SQL
- Unix
- Microsoft SQL Server
- Oracle
- Hadoop
- Teradata
- Tableau
- Advanced Microsoft Office
Awards
- Leaderboard: Discover Financial Services, 2017
- Driving our Business Award: Discover Financial Services, 2016
- Being a Hero Award: Discover Financial Services, 2016
- Making a Difference Award: Whelan Security, 2015
- Presidential Honor’s List: Paradise Valley Community College, 2012 & 2015
Timeline
Business Analytics Lead Advisor
Cigna Heathcare
11.2019 - Current
Business Analyst Manager
Discover Financial Services
04.2016 - 11.2019
Shift Supervisor
Whelan Security
03.2015 - 04.2016
Data Receiving Manager
Avalon Gourmet Foods
01.2010 - 12.2013
Associate of Arts - Paramedicine
Paradise Valley Community College
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