Summary
Overview
Work History
Education
Skills
References
Reading, dancing, singing and socializing
Timeline
Generic

RAQUEL DILLON GORDON

Shirley,NY

Summary

To utilize the knowledge, skills and attitude garnered in achieving the goals and objectives of any organization. Patient-focused patient care technician with demonstrated experience providing compassionate and comprehensive care. Skilled in monitoring vital signs, and assisting with daily living activities. Demonstrated ability to provide emotional support to patients and families.

Overview

27
27
years of professional experience

Work History

Patient Care Technician

Episcopal Health Services
07.2016 - 09.2023
  • Managed approximately 6 to 12 patients per day
  • Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
  • Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
  • Answered patient assistance calls, assessed needs, and offered qualified support.
  • Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in healthcare setting.
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • Collected and transported specimens to prepare for lab testing.
  • Performed blood draws, EKGs, and other diagnostic tests accurately and efficiently for prompt analysis by healthcare professionals.
  • Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
  • Provided high-quality personal care to patients, promoting comfort and dignity during their hospital stay.
  • Maintained clean and safe environment to promote patient safety and comfort.

Home Health Aide

Long Island Care At Home
02.2013 - 05.2016
  • Managed 1 patient per assignment daily
  • Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
  • Maintained clean and safe home environment for patients, reducing falls and accidents.
  • Assisted clients with daily living activities, enhancing their independence and quality of life.
  • Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring clean and organized living space for patients.

Customer Service Representative

RUI Management Services
08.2015 - 08.2015
  • Handled customer inquiries and suggestions courteously and professionally
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business
  • Managed approximately 50 incoming calls per day from customers.

Customs Officer

Jamaica Customs Department
04.1996 - 06.2012
  • Utilized knowledge of Harmonize Tariff Schedule to calculate precise customs duties and import taxes
  • Profiled and processed more than 100 passengers per day
  • Ensured accurate collection of duties and taxes on imported goods through meticulous record-keeping procedures related to tariffs classifications.
  • Enhanced border security by conducting thorough inspections and investigations of suspicious cargo and individuals.
  • Facilitated efficient processing of foreign visitors by verifying visas and ensuring adherence to immigration requirements.
  • Protected public health by identifying prohibited food products during agricultural inspections, preventing spread of harmful diseases or pests.
  • Provided exceptional customer service to international travelers while maintaining professional demeanor during stressful situations.

Human Resource Officer

Jamaica Customs Department
04.1996 - 06.2012
  • Managed more than 30 incoming calls, emails and faxes per day for internal customers
  • Provided relevant information on organization to potential applicants; Provided management support as it related to recruitment and selection process; Ensured all new employees were properly orientated prior to employment start date; Submitted, in timely manner, prospective pensioners' documents to Ministry of Finance and Public Service for retirement processing
  • Performed duties as Manager of Personnel from time to time.

Overtime Clerk

Jamaica Customs Department
04.1996 - 06.2012
  • Ensured organization's records (check register, general ledger account, balance sheet, etc.) were correct and accurate as per bank statements
  • Balanced & reconciled balance sheet for 5 different bank accounts weekly
  • Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
  • Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
  • Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
  • Maintained filing system and organized customer documents for easy retrieval of information.
  • Enhanced office organization with regular maintenance of files, records, and supplies inventory.

Data Entry Clerk/Records Officer/Leave Clerk

Jamaica Customs Department
04.1996 - 06.2012
  • Ensured proper and accurate computation of leave eligibility for all employees; Maintained records of all leave of absences;
  • Kept records of all tardiness and provided reports to relevant authority for action;
  • Assisted with preparation of Period of Service Records and scheduling of medical appointments for permanent placement civil servant;
  • Updated and inputted relevant information on Human Resource Management Information System
  • Managed and computed 10 Period of Service Records weekly.

Receptionist

Jamaica Customs Department
04.1996 - 06.2012
  • Kept record of all clients and visitors coming in and out of building
  • Managed more than 30 incoming calls per day from customers.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Responded to inquiries from callers seeking information.

Senior Human Resource Officer

Jamaica Customs Department
04.1996 - 06.2012
  • Administered recruitment and selection process
  • Supervised preparation, updating and maintenance of Human Resource reports and record systems
  • Managed more than 30 incoming calls per day from internal customers
  • Established effective succession planning processes to ensure smooth leadership transitions and continued growth of future leaders
  • Developed comprehensive recruitment strategies to attract top talent, resulting in diverse and high-performing workforce
  • Partnered with senior executives on organizational restructuring efforts that improved overall business efficiency and effectiveness
  • Coordinated annual performance review process to facilitate constructive feedback exchange between managers and employees, driving professional growth opportunities for staff members
  • Managed benefits administration processes to ensure timely enrollment updates and accurate record-keeping systems were maintained consistently throughout year
  • Facilitated successful on boarding of new employees with comprehensive orientation programs and training materials.

Education

General Subjects -

Gaynstead High School
Jamaica
06.1987

Associate of Science - Health Sciences

Queensborough Community College of The City University of New York
Oakland Gardens, NY
12.2024

Skills

  • Proficient in Microsoft Office
  • Adapts to changes
  • Team player
  • Willingness to learn new skills
  • Meets deadlines
  • Capable of supervising others
  • Types at 40-60 wpm

References

Available upon request

Reading, dancing, singing and socializing

I enjoy reading different genre of books. Reading helps to unlock my abilities to see things through someone else's thought and be more welcoming to a different world imaginable. Dancing and singing is a way of expressing my feelings or just a way of relaxing while feeling good about myself. I love people and socializing is one of the ways I use to express this to others. I enjoy the fun and laughter just being in others company.

Timeline

Patient Care Technician

Episcopal Health Services
07.2016 - 09.2023

Customer Service Representative

RUI Management Services
08.2015 - 08.2015

Home Health Aide

Long Island Care At Home
02.2013 - 05.2016

Customs Officer

Jamaica Customs Department
04.1996 - 06.2012

Human Resource Officer

Jamaica Customs Department
04.1996 - 06.2012

Overtime Clerk

Jamaica Customs Department
04.1996 - 06.2012

Data Entry Clerk/Records Officer/Leave Clerk

Jamaica Customs Department
04.1996 - 06.2012

Receptionist

Jamaica Customs Department
04.1996 - 06.2012

Senior Human Resource Officer

Jamaica Customs Department
04.1996 - 06.2012

General Subjects -

Gaynstead High School

Associate of Science - Health Sciences

Queensborough Community College of The City University of New York

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RAQUEL DILLON GORDON