Raquel Myers
Zion,IL
Summary
Detail-oriented and compassionate healthcare professional with 13 years of experience as a Medical Assistant and a bachelor's degree in Health Administration from Ashford University. Proven ability to support clinical and administrative operations, with strong skills in patient care coordination, scheduling, referrals, and EHR systems like Epic. Eager to transition into a healthcare administrative role focusing on remote or hybrid work environments to enhance organizational efficiency and patient satisfaction.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Medical Assistant
Advocate Aurora Healthcare
07.2017 - Current
- Maintained proper patient documentation according to HIPPA standards, resulting in compliance with federal regulations.
- Streamlined quality improvement management, enhancing patient care processes.
- Conducted precise EMR (Epic) documentation, achieving 95-100% accuracy.
- Facilitated office and lab appointment scheduling, improving patient flow.
- Monitored medical supplies inventory to ensure stock availability, preventing shortages.
- Prepared rooms for patient exams, ensure readiness and efficiency.
- Administered EKGs before scheduled visits, aiding in accurate diagnostics.
- Performed EOC rounding to ensure office was in good standing, maintaining organized equipment placement.
- Referred patients to recommended specialists, optimizing care continuity based on insurance coverage.
- Participated in team outings, fostering a positive work relationship with peers.
- Exceeded Expectations on annual performance reviews in patient care and rooming processes.
- Managed patient intake and appointment scheduling, ensuring efficient flow of operations.
- Assisted in conducting patient assessments and recording vital signs with precision.
Certified Medical Assistant
Northwest Medical Group/ Internal Medicine
01.2016 - 07.2017
- Documented patient results and notes, enduring accurate medical records.
- Placed outgoing calls to patient with MD direction, facilitating patient communication.
- Collaborated with PA on various procedures, enhancing patient treatment.
- Recorded patient vitals, providing essential data for diagnosis.
- Optimized medication administration by refilling prescriptions with MD direction, improving patient compliance.
- Administered vaccines, ensuring patient immunization.
- Performed accurate venipuncture, supporting diagnostic procedures.
- Conducted EKGs on patients, assisting in cardiac assessments.
- Outperformed on annual performance reviews for work ethics and patient care.
- Measured patient spirometry.
- Liaised with patients and addressed inquiries, appointment requests and billing questions.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Certified Medical Assistant
NorthShore Health Systems/ Pediatric/ Internal Care Medicine
02.2015 - 01.2016
- Maintained and documented patient result notes, ensuring detailed medical records.
- Returned patient phone calls under MD direction, enhancing patient communication.
- Adhered to protocols with opening and closing the office, maintaining operational standards.
- Performed accurate venipuncture on pediatric and internal medicine patients, supporting accurate diagnoses.
- Monitored supplies inventory to ensure stock availability, preventing shortages.
- Received overachievement award from practice manager for excellence in pediatric and internal medicine.
- Awarded for quality care by auditing the completion rate of 90% of patient testing and exams.
- Maintained a high level of care across two practices, supporting different positions.
- Called and faxed pharmacies to submit prescriptions and refills.
- Reduced wait times for patients by maintaining an organized schedule and swiftly preparing examination rooms.
Medical Assistant Intern
Northshore Health Systems/ Specialty Suite
10.2014 - 11.2014
- Documented patient vital signs, ensuring accurate records.
- Sanitized rooms, maintain a clean and safe environment.
- Prepared rooms for physicians, ensuring readiness.
- Improved patient outcomes by accurately recording vital signs and communicating findings to the medical team.
- Collected histories, vitals, and current complaints via patient interviews.
- Supported optimal patient care by performing diagnostic tests under supervision, such as EKGs, phlebotomy, and point-of-care testing.
- Contributed to the overall safety of the clinic environment by strictly adhering to infection control and sterilization procedures in all aspects of patient care.
- Optimized workflow within the clinic setting by effectively triaging incoming phone calls and addressing urgent concerns from patients or healthcare providers.
Education
Bachelor of Arts - Health Administration
University of Arizona Global Campus
San Diego, CA01.2022
Skills
- Health Information Management (HIM) – Overseeing patient records, medical coding, and documentation accuracy
- Electronic Health Records (EHR) & Data Systems – Experience with managing, maintaining, and optimizing Epic systems
- Regulatory Compliance & HIPAA – Ensuring adherence to healthcare regulations, privacy laws, and data security standards
- Medical Coding & Billing Knowledge – Understanding ICD-10, CPT coding, and reimbursement processes
- Quality Assurance & Data Integrity – Ensuring accuracy, completeness, and security of health information
- Leadership & Staff Supervision – Managing teams, training employees, and overseeing workflow efficiency
- Process Improvement & Policy Implementation – Developing and implementing policies to enhance department performance
- Audit & Reporting – Conducting audits to ensure compliance with healthcare regulations and organizational standards
Accomplishments
Successfully organized and managed the clinic supply room, ensuring accurate inventory tracking, timely restocking, and reduced supply shortages by 80% and streamlined vendor ordering processes, resulting in improved workflow efficiency and reduced downtime for medical staff.
Certification
- Medical Assistant Diploma | State Career College | Waukegan, IL | 2014-10
- Medical Office Support | Job Corp | St. Paul, MN | 2008-08
Languages
English
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Medical Assistant
Advocate Aurora Healthcare
07.2017 - Current
Certified Medical Assistant
Northwest Medical Group/ Internal Medicine
01.2016 - 07.2017
Certified Medical Assistant
NorthShore Health Systems/ Pediatric/ Internal Care Medicine
02.2015 - 01.2016
Medical Assistant Intern
Northshore Health Systems/ Specialty Suite
10.2014 - 11.2014
Bachelor of Arts - Health Administration
University of Arizona Global Campus
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