Raquel Dominguez
Fresno,CA
Summary
Qualified Office Assistant with 20 years in all office settings fast and slow pace as well as front and back office. Profesional under pressure. Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
15
15
years of professional experience
Work History
Route Manager
ESG Express LLC
Fresno, CA
12.2022 - 12.2024
- Managed day-to-day logistics operations, monitoring incoming deliveries and overseeing personnel tasks.
- Coordinated with warehouse personnel to ensure timely delivery of goods.
- Investigated customer complaints regarding the quality of products or services received.
- Handled departmental scheduling to maintain proper staffing for shifts.
- Ensured compliance with company policies and procedures related to route management.
Front/Back Office
An Lac Dental
06.2019 - 06.2020
- Set up all new patients
- Called for reminder calls
- Processed all payments
- Ordered office supplies
- Data entry
- Set up and disinfected patients rooms
- Went over financial responsibilities with patients
- Sterilizing and packaged instruments
Office Assistant
Baumans Appliance
07.2009 - 02.2018
- Answered phone and message taking
- Data entry
- Weekly bank deposit
- Routing and scheduling technicians
- Filing
- Shipping and receiving
Education
Gender Studies
McLane High School
Fresno, CASkills
- Communication
- Billing
- Computer Skills
- Time management
- Data entry
- Route scheduling
- Logistics management
- Staff training
- Shipment tracking
- Decision-making
- Calendar and scheduling software
Languages
Spanish
Professional
References
References available upon request.
Timeline
Route Manager
ESG Express LLC
12.2022 - 12.2024
Front/Back Office
An Lac Dental
06.2019 - 06.2020
Office Assistant
Baumans Appliance
07.2009 - 02.2018
Gender Studies
McLane High School
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