Raquel Donovan
Hampton,GA
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
8
8
years of professional experience
Work History
Manager/Operations Manager
Braiddemup5 LLC.
05.2018 - 08.2025
- Oversaw daily operations to ensure efficiency and adherence to company policies.
- Implemented process improvements that enhanced workflow and reduced response times.
- Analyzed performance metrics, identifying trends to inform strategic decision-making.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Coordinated inventory management systems, enhancing tracking accuracy and reducing discrepancies.
Patient Care Technician
Grady Memorial Hospital
04.2017 - 04.2018
- Maintained cleanliness and organization of patient rooms and medical equipment.
- Assisted nursing staff with patient care tasks, ensuring comfort and safety.
- Monitored vital signs and reported changes to healthcare providers promptly.
- Supported patients with daily living activities, enhancing overall well-being.
- Documented patient interactions accurately in electronic health records system.
- Communicated effectively with patients and families to address concerns and needs.
- Reduced stress for patients and families through effective communication and empathetic support.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Promoted a safe and inclusive healthcare environment, adhering to policies and procedures while advocating for the well-being of all patients.
Education
High School Diploma -
Charlotte Amalie
St.Thomas U.S. Virgin Islands06-1999
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Complex Problem-solving
- Relationship building
- Conflict resolution
Timeline
Manager/Operations Manager
Braiddemup5 LLC.
05.2018 - 08.2025
Patient Care Technician
Grady Memorial Hospital
04.2017 - 04.2018
High School Diploma -
Charlotte Amalie