Raquel Dozier

• Conducted certifications/recertifications for multiple affordable housing programs
• Performed reviews of files and work with site staff to address any issues or shortcomings
• Prepared lease packages and supplemental documents for new move-ins
• Assisted with leasing activities, including conducting property tours, processing applications, and preparing lease agreements
• Assisted with general site administrative duties, such as maintaining records, filing, responding to
• resident inquiries, and collaborate with property managers to complete tasks needed to ensure successful operations

• Work closely with other staff members who work in the property’s office or who may also work in maintenance area.
• Assist in collecting rents, processing move-ins in Yardi system, completing annual and interim certifications of households.
• Ensure compliance with all Federal, State and Local laws are maintained.
• Ensure that systems are aligned within parameters of HUD and state housing agency.
• Handled tenant complaints promptly and appropriately, calling in repairmen and other support services.
• Kept accurate records of all resident and tenant correspondence.
• Followed up on delinquent tenants and coordinated collection procedures.
• Completed final move-out walk-throughs with tenants to identify required repairs.
• Verified income, assets and expenses and completed file tracking sheet for each applicant.
• Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
• Introduced prospective tenants to types of units available and performed tours of premises.
• Created POs and submitted invoice for payments

• Applied proper codes to invoices, files and receipts to keep records organized.
• Process tenant rents.
• Made regular bank deposits of tenant rent payments.
• Processed prospect application, added applicants to waiting list.
• Signed new leases with tenants.
• Directs resident orientation explaining lease obligations, rules, and regulations.
• Conducts and coordinates inspections. Ensures work orders are completed in timely manner.
• Respond to all tenant concerns resolving matters of concern at site level.
• Followed up on delinquent tenants and coordinated collection procedures.

• Collected documents and made portfolios for collections accounts
• Delivered exceptional customer service on all calls while maintaining calm and professional demeanor
• Primary liaison with Landlord-Tenant attorneys and will be primary representative going to court on behalf of Landlords
• Track and enforce all payment plans, stipulations, agreements, and eviction notices, etc
• Handled outbound and inbound calls daily both for maintenance and collections
• Primary liaison with Landlord-Tenant attorneys and will be primary representative going to court on behalf of Landlords
• Determines which Maintenance Technician will be assigned work and disseminates work order
• Follows up with maintenance team to ensure service was completed on time and accurately
• The resolution is inputted into Rent Manager
• Coordinate technicians and contractors meeting for service calls (plumbing, electrical, mold, sewer back-ups, roof leaks, etc.)

Customer Service Representative for accounts payable department.

• Assisted bank associates and vendors with accounts payable related issues
• Assisted associates and Bank of America vendors with payments and invoice status
• Assisted associates with vendor setup in the bank's system
• Assisted associates with expense reimbursement, reconciling and reviewing the T&E policy
• Assisted associate and vendors with orders, purchase orders and check request vouchers, provided orders and requisition status

• Responded to questions and provided consultative sales/service to parent and students regarding the plan and payment options available to them
• Helped determine which TMS product(s) best met the needs of the caller given the circumstances presented
• Made corrections and/or adjustments to individual accounts for families/students already enrolled based on the problem or situation presented by the caller
• Provided other customer service functions such as account reconciliation, account maintenance

• Called patients to inform them of coverage, co-pays and financial assistance
• Covered the Medicaid plan and the different stages
• Contacted MDO to advise of needed documentation and filled prior authorization forms
• Precisely completed appropriate claims paperwork, documentation and system entry
• Verified patients’ eligibility and claims status with insurance agencies
• Maintained strict patient and physician confidentiality

• Answers incoming emergency road service calls and obtains detailed information and enters information into the database such as name of club member, location of disabled vehicle, and nature of vehicle malfunction
• Responds to calls from members and potential members with questions about AAA products, services, and membership benefits
• Cross sells upgrades and recommends products and services
• Obtains payment information and enters into the database
• Communicates positively in difficult or emotional situations