Raquel Edmonds
Hampton,VA
Summary
Enthusiastic , proactive professional with over five years administrative experience in finical service, medical administration, customer service, and healthcare. Bringing detail-oriented and decisive nature with sound judgement, good multitasking abilities and a self-motivated personality. Comfortable working alone or with teams to accomplish on-time and accurate deadlines.
Overview
12
12
years of professional experience
Work History
Registered Nurse Applicant
Riverside Regional Medical Center
Newport News, VA
07.2023 - 02.2024
- Provided patient care and education to patients with chronic illnesses.
- Assessed, planned, implemented and evaluated nursing care for assigned patients.
- Administered medications and treatments according to physician orders.
- Monitored vital signs, administered injections, and provided assistance with medical procedures.
- Documented patient progress notes accurately and efficiently in the electronic medical record system.
- Instructed patients on proper self-care techniques at home following discharge from the hospital.
- Utilized critical thinking skills to assess clinical situations quickly and accurately.
- Maintained a safe environment for all patients by adhering to infection control policies and procedures.
- Provided emotional support and comfort to families during difficult times.
- Counseled patients regarding medication side effects or lifestyle changes necessary for improved health outcomes.
- Assisted physicians during examinations or surgical procedures.
- Coordinated discharge planning activities including arranging follow up appointments or referrals for additional services.
- Administered medications and treatments, monitoring patients for reactions and side effects.
- Adhered to infection control procedures to facilitate safe, clean patient environment.
- Evaluated patients, recognized and addressed complications and coordinated treatment with other members of critical care team.
- Maintained thorough, accurate and confidential documentation in electronic medical records.
- Recorded patient condition, vital signs, recovery progress and medication side effects.
- Updated charts throughout shifts with current, accurate information to maintain strict recordkeeping standards.
- Assessed and prepared patients for procedures, performing initial and ongoing patient assessments.
- Monitored patients after surgery, answered questions and provided home care strategies.
- Responded to emergency situations with speed, expertise and level-headed approaches to provide optimal care, support and life-saving interventions.
- Administered oral, IV and intra-muscular medications and monitored patient reactions.
- Monitored diet, physical activity, behaviors and other patient factors to assess conditions and adjust treatment plans.
- Utilized computerized Resource and Patient Management System (RPMS) and Electronic Health Record (EHR) system.
Oncology/Hematology Nursing Care Partner
Sentara Careplex Hospital
Hampton, VA
10.2020 - 12.2023
- Provided patient-centered care to individuals of varying ages and physical abilities.
- Assisted patients with activities of daily living such as bathing, dressing, eating, toileting, mobility and ambulation.
- Monitored vital signs including temperature, pulse rate, blood pressure and respiration.
- Responded promptly to requests for assistance from patients or family members.
- Performed light housekeeping duties in the patient's room or other areas of the facility.
- Maintained a safe environment by following infection control policies and procedures.
- Assessed skin integrity on a regular basis for any signs of breakdown or deterioration.
- Transported patients safely using appropriate medical equipment when necessary.
- Reported any changes in patient status or behavior to the nursing staff immediately.
- Provided comfort measures such as back rubs, bed making, positioning in bed and chair, as requested by nurses or physicians.
- Assisted with activities designed to promote socialization among residents within the facility setting.
- Assisted with admissions and discharges as directed by nursing staff.
- Recorded patient conditions and vital signs before and after medical operations.
- Responded to emergency situations with speed, expertise and level-headed approaches to provide optimal care, support and life-saving interventions.
- Assessed patient conditions, monitored behaviors and updated supervising physicians with observations and concerns.
- Maintained strict patient data procedures to comply with HIPAA laws and prevent information breaches.
- Utilized computerized Resource and Patient Management System (RPMS) and Electronic Health Record (EHR) system.
- Prepared medical equipment and tools to aid physician during examination and treatment of patients.
Certified Nursing Assistant
Excellent Care Home Health Services
Virginia Beach, VA
01.2014 - 10.2020
- Provided assistance with activities of daily living, including bathing, dressing and grooming.
- Assisted patients in ambulation and transfers using proper body mechanics.
- Performed vital sign assessments, such as taking blood pressure and temperature.
- Documented patient care services by charting in designated areas.
- Assisted with range of motion exercises and other rehabilitative activities per physician orders.
- Maintained a clean, safe environment for the patient by adhering to infection control policies and procedures.
- Demonstrated excellent customer service skills when interacting with patients, families and guests.
Patient Service Representative
Monarch Medical Associates
Norfolk, VA
01.2015 - 02.2019
- Greeted patients upon arrival and directed them to the appropriate area.
- Provided customer service by answering patient questions and addressing concerns.
- Assisted with the completion of medical forms and records.
- Maintained a clean and organized reception area.
- Answered incoming calls in a professional manner.
- Processed referrals from primary care physicians to specialists for further treatment or evaluation.
- Ensured all necessary paperwork was completed prior to patient visits.
- Informed patients about payment options, billing policies, and procedures related to their visit or procedure.
- Scanned documents into electronic health record system as needed.
- Prepared letters and documents for mailing as requested by supervisor or physician staff.
- Reviewed patient accounts for accuracy on a regular basis.
- Assisted with scheduling follow-up appointments according to provider availability.
- Provided support with various tasks such as scheduling tests, ordering supplies.
- Maintained accurate records of services provided during each visit or procedure.
- Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
- Scanned completed forms, identification and insurance cards, maintaining patient documents folder.
- Scheduled and confirmed patient appointments with patients and healthcare professionals.
- Obtained insurance verification and authorization to submit financial clearance of patient accounts.
- Referred patients to appropriate professionals and services.
Customer Service Representative
Walmart
Norfolk, VA
04.2012 - 01.2015
- Understood and followed oral and written directions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Motivated and encouraged team members to communicate more openly and constructively with each other.
- Exceeded customer satisfaction by finding creative solutions to problems.
Education
Bachelor of Science - Nursing
Old Dominion University
Norfolk, VA05-2025
Associate of Applied Science - Nursing
Thomas Nelson Community College
Hampton, VA05-2023
Skills
- Patient Assessment
- NIH Stroke Certified
- EPIC Proficiency
- BLS Certified
- Critical Thinking
- Phlebotomy
- Leadership
- Communication
- Attention to detail
- Customer Service
Accomplishments
- Daisy Award Nomination
- NIH Stroke Certified
Timeline
Registered Nurse Applicant
Riverside Regional Medical Center
07.2023 - 02.2024
Oncology/Hematology Nursing Care Partner
Sentara Careplex Hospital
10.2020 - 12.2023
Patient Service Representative
Monarch Medical Associates
01.2015 - 02.2019
Certified Nursing Assistant
Excellent Care Home Health Services
01.2014 - 10.2020
Customer Service Representative
Walmart
04.2012 - 01.2015
Bachelor of Science - Nursing
Old Dominion University
Associate of Applied Science - Nursing
Thomas Nelson Community College
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