Summary
Overview
Work History
Education
Skills
Imdb
Qualifications
Accomplishments
Websites
References
Timeline
Generic

Raquel Estrada

Erie

Summary

Dynamic Customer Service Professional and Project Manager who specializes in making my clients and customers smile. In each of my filmmaking and management roles, I have always been passionate about driving results and fostering team collaboration to achieve the idealized end result, whether that be a moving artistic endeavor or an increase in sales and productivity. Through hard work, flexibility, and determination, I have garnered a wide variety of professional skills that will only continue to evolve and grow.

Overview

7
7
years of professional experience

Work History

Customer Service Professional

H&r Block
Erie
01.2025 - Current
  • Performed administrative tasks such as filing documents or updating records.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Prepared recordkeeping systems and procedures for archival research and for retention or destruction of records.

Filmmaker

Freelance
Rochester
01.2021 - Current
  • I worked as a 2nd Assistant Camera Operator on a variety of different films, including Mabel and The Inspection.
  • Worked as a Grip and/or Electrician on a variety of commercials for Wegmans Food Markets Inc., as well as narrative productions like Tahara and the Netflix documentary The Hall: Honoring Robin Williams, Joan Rivers, and Richard Pryor.
  • Worked as a Production Assistant on feature films such as The Night House and It’s a Wonderful Binge, as well as in production leadership roles on independent works like Dear Eleanor.
  • Created budgets, schedules, and managed several independent short films as Assistant Director and lead Production Manager/Coordinator.

Retail Sales Supervisor

Staples
Los Angeles
01.2024 - 01.2025
  • Conducted daily sales analysis to adjust sales strategies and meet targets, stimulating growth in all sales metrics over my tenure.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Coached staff on strategies to enhance performance and improve customer relations.

Technology Sales Associate

Staples
Los Angeles
07.2023 - 01.2024
  • Offered technical advice on the use of various technologies to customers, as well as educated recommendations based on their individual needs.
  • Provided on-site technical support to customers experiencing issues with product usage or installation procedures.
  • Learned roles of other departments to provide coverage and keep store operational.

Retail Sales Associate

Harbor Freight Tools
Penfield
09.2021 - 05.2023
  • Performed cashier duties such as ringing up sales, processing payments, and issuing receipts.
  • Maintained thorough knowledge of store merchandise, current sales, and promotions.
  • Processed and organized shipments, restocking merchandise on the sales floor promptly.

Collegiate Teaching Assistant

RIT
Rochester
01.2019 - 08.2021
  • Set up and assisted with audiovisual equipment operation.
  • Developed instructional materials and visual aids to supplement lesson plans.
  • Supported classroom teacher in managing a diverse classroom of students.

Cager

RIT School of Film and Animation
Rochester
01.2019 - 08.2021
  • Cataloged and serviced a wide variety of industry-standard film equipment.
  • Advised clients on what pieces of equipment they would need for their production purposes, and instructed them on how to operate this equipment.
  • Traveled to various locations to provide on-site technical and hardware support.
  • Safely loaded and unloaded delicate film cameras, lights, microphones, speakers, and a multitude of other pieces of production equipment for transport to and from filming locations.

Social Media Ambassador

RIT Academic Success Center
Rochester
08.2018 - 08.2021
  • Directed, recorded, and edited video content for the ASC’s different social media platforms.
  • Adapted to a tight schedule of content creation, outputting original video content with limited resources each week, on time.
  • Set up and optimized company pages within each platform to increase visibility of company's social content.
  • Identified appropriate key performance indicators, reporting on key metrics from digital campaigns.

Education

Bachelor of Arts - Film And Animation, Screenwriting, Creative Writing

Rochester Institute of Technology
Rochester, NY
08-2021

Regents Diploma With Distinction in Mathematics -

Middletown High School
Middletown, New York
06.2017

Skills

  • Customer service
  • Recordkeeping systems
  • Technical support
  • Project management
  • Scriptwriting
  • Team collaboration
  • Scheduling
  • Budgeting

Imdb

https://www.imdb.com/name/nm10166120/?ref_=ext_shr_lnk

Qualifications

Experience in Customer Service: Positions over the past 6 years have all been in a Customer Service setting, providing the opportunity to learn how to interface with people of all backgrounds, and provide timely service that fulfills each individual's needs., Has worked in a fire alarm security setting as well as other technical environments, providing experience with electricity, security systems, film production equipment, etc.

Accomplishments

  • Dear Eleanor, the film I produced and assistant directed, is nominated for the Diversity in Cannes Short Film Festival, and is selected for screening at the Cleveland International Film Festival.
  • Was named #1 Sales Supervisor in the region for doubling the Rewards Penetration of my store, and greatly increasing sales metrics during my time with Staples.
  • Was asked by our closest vendor to present the growth strategy my team and I developed to their other partners, serving as a new baseline for how their products and services were to be marketed.

References

References available upon request.

Timeline

Customer Service Professional

H&r Block
01.2025 - Current

Retail Sales Supervisor

Staples
01.2024 - 01.2025

Technology Sales Associate

Staples
07.2023 - 01.2024

Retail Sales Associate

Harbor Freight Tools
09.2021 - 05.2023

Filmmaker

Freelance
01.2021 - Current

Collegiate Teaching Assistant

RIT
01.2019 - 08.2021

Cager

RIT School of Film and Animation
01.2019 - 08.2021

Social Media Ambassador

RIT Academic Success Center
08.2018 - 08.2021

Bachelor of Arts - Film And Animation, Screenwriting, Creative Writing

Rochester Institute of Technology

Regents Diploma With Distinction in Mathematics -

Middletown High School
Raquel Estrada