Summary
Overview
Work History
Education
Skills
Timeline
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Raquel Evans

Oakland,CA

Summary

Motivational leader with a dedicated service professional with strong background in coordinating and managing service operations. Known for driving efficiency and enhancing customer experiences while fostering collaborative team environment. Reliable and adaptable, equipped with key skills in communication and organization.

Overview

9
9
years of professional experience

Work History

Supporting Housing Service Coordinator

Housing Consortium of the East Bay
03.2022 - Current
  • Coordinated service requests and managed scheduling for optimal resource allocation.
  • Developed streamlined communication processes to enhance team collaboration and client satisfaction.
  • Oversaw maintenance of service records, ensuring compliance with regulatory standards.
  • Implemented quality control measures, resulting in improved service consistency and client feedback scores.
  • Communicated with clients and service providers to provide updates on work progress.
  • Prepared reports on service performance metrics and key indicators for management review.
  • Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
  • Established strong relationships with clients through regular follow-ups, keeping them informed about progress updates regarding their services requested or concerns raised.

Front Office Assistant

Hilton Garden Inn Hotel
11.2020 - 03.2022
  • Answered office phone and emails to schedule appointments, answer questions and document information.
  • Collected copays and account balance payments and updated account records.
  • Oversaw office inventory by restocking supplies and submitting purchase orders.
  • Created and optimized employee schedules for shift coverage.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Fielded customer complaints, researched issues and implemented solutions to boost satisfaction.
  • Performed clerical tasks such as copying, faxing and calling patients, outside offices and insurance companies.
  • Calculated money due and processed payments.
  • Coordinated room reservations and maintained accurate booking records using hotel management systems.
  • Managed front desk operations, ensuring seamless guest check-in and check-out experiences.

Auditor

Hampton Inn By Hilton
05.2019 - 10.2021
  • Managed completion of planned audits, reviewed records and procedures for accuracy to accomplish objectives and appraised policies and plans under audit review.
  • Maintained confidentiality of company information obtained in audit assignments.
  • Inspected accounting books and systems for efficiency.
  • Worked closely with management to discuss external audit results and action plans.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Posted charges, updated accounts and issued bills to departing guests.
  • Balanced accounts and conducted nightly audits to maintain PCI compliance and reporting standards.

Front Office Assistant

Holiday Inn Express
04.2016 - 03.2019
  • Answered phones to respond to customer inquiries and transferred calls to appropriate staff members
  • Posted charges, updated accounts and issued bills to departing guests.
  • Responded to inquiries and room requests made online, by phone and via email.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Completed end-of-day reporting and balanced registers to maintain financial accuracy.
  • Balanced accounts and conducted nightly audits to maintain PCI compliance and reporting standards.

Education

High School Diploma - Basic Studies

Dewey Academy
Oakland, CA
2007

Skills

  • Telephone communication
  • Accurate recordkeeping
  • Client advocacy
  • Notetaking and documentation
  • Goal setting
  • Program follow-up and assessment
  • Detail orientation
  • Ongoing client support

Timeline

Supporting Housing Service Coordinator

Housing Consortium of the East Bay
03.2022 - Current

Front Office Assistant

Hilton Garden Inn Hotel
11.2020 - 03.2022

Auditor

Hampton Inn By Hilton
05.2019 - 10.2021

Front Office Assistant

Holiday Inn Express
04.2016 - 03.2019

High School Diploma - Basic Studies

Dewey Academy

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