Raquel Farmwald
474 Smyrna Circle Chatsworth,Georgia
Summary
Experienced professional with strong work ethic, reliable and solid track record in delivering quality work. Known for excellent customer service, communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.
Overview
29
29
years of professional experience
Work History
Key Holder
Dollar General
Chatsworth, GA
06.2024 - 11.2024
- Managed key holder responsibilities such as opening and closing the store, setting alarms.
- Verified accuracy of register tills at beginning and end of shift.
- Performed daily banking duties such as deposits and withdrawals of funds from registers.
- Provided customer service including cashiering, merchandising and restocking shelves.
- Provided excellent customer service by greeting customers in a friendly manner and responding to inquiries promptly.
- Supervised employees by providing direction on tasks and expectations regarding customer service standards.
- Handled customer inquiries and complaints with professionalism and patience.
Dental Front Office Receptionist
Beautiful Smiles by Design
Dalton, Georgia
06.2022 - 11.2023
- Answered phones, scheduled appointments, and greeted guests professionally.
- Prepared daily reports detailing the number of appointments scheduled, cancelled or rescheduled.
- Managed dental emergencies and worked them into the schedule.
- Scheduled and confirmed patient appointments and consultations.
- Collected payments from patients for services rendered.
- Assisted with the preparation of documents such as medical histories, insurance forms and consent forms.
- Performed basic bookkeeping tasks such as balancing cash drawers and preparing bank deposits.
Medical Claims Adjuster
Packard Claims Administration
Holiday, Florida
09.2012 - 02.2022
- Analyzed information gathered by investigations and reported findings and recommendations.
- Reviewed and applied state laws and regulations to ensure compliance in claim handling.
- Interviewed claimants, witnesses, medical providers, and employers to determine pertinent claim information.
- Utilized claim handling software to document and manage claim files efficiently.
- Supported investigations by collecting evidence, documents, and statements.
- Participated in training sessions designed to keep current on industry-specific regulations.
Dental Receptionist
Cobb Dental
Palm Harbor, Florida
02.2010 - 09.2012
- Answered incoming calls, scheduled appointments, and confirmed patient visits.
- Greeted patients, provided them with necessary paperwork, and verified insurance information.
- Maintained accurate records of patient treatment plans, medical histories, and financial transactions.
- Managed front desk operations including scheduling appointments, collecting payments.
- Recorded daily transactions in the system using correct procedure codes, focusing on accuracy.
- Resolved payment problems with patients' insurance providers
- Exhibited professionalism during challenging situations to improve patient satisfaction.
Pediatric Dental Front Office Manager
Frank Pettinato II DMD, MS
Newport Richey, Florida
02.2007 - 11.2009
- Welcomed patients upon arrival, communicated patient arrivals to the team, and managed patient visit expectations.
- Maintained accurate records of financial transactions, such as cashiering activities, credit card charges, and deposits.
- Oversaw daily operations of front office, ensuring efficient and effective service delivery.
- Prepared and analyzed front office reports to track performance and identify improvement areas.
- Resolved customer complaints promptly and efficiently while maintaining a professional demeanor at all times.
- Verified patient's eligibility for benefits under various insurance plans.
- Took customer payments and billed insurance companies for remaining balance.
- Answered incoming calls, scheduled appointments, and confirmed patient visits.
Dental Front Desk Manager
Florida Dental Centers
Clearwater, Florida
04.1996 - 02.2007
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
- Performed administrative tasks such as filing documents, preparing reports, ordering supplies.
- Greeted patients, provided them with necessary paperwork, and verified insurance information.
- Completed relevant insurance and other claim forms.
- Maintained impeccable records, schedules, and financial accounts.
- Maximized employee performance with hands-on training and close mentoring.
- Oversaw employee recruitment, training, and onboarding processes.
- Oversaw daily reporting and tracking, reviewing trends, and correcting discrepancies.
- Managed the appointment calendar for 250 patients per week.
Education
Certificate of Completion - Accounting Operations
Pinellas Technical College
Clearwater, FL05.1994
High School Diploma -
Tarpon Springs High School
Tarpon Springs, FL06-1992
Skills
- Customer service
- Store recovery processes
- Cash handling accuracy
- Bank deposits
- Delegation and supervision
- Punctual and reliable
- Appointment scheduling
- Issue resolution
- Employee training
- Insurance billing
- Appointment confirmation
- Insurance verification
- Workers' compensation rules and regulations
- Claims investigations
- Interviewing and investigation
- Insurance regulations
- Computer skills: Microsoft Office, Dentrix, and Ivos software
Timeline
Key Holder
Dollar General
06.2024 - 11.2024
Dental Front Office Receptionist
Beautiful Smiles by Design
06.2022 - 11.2023
Medical Claims Adjuster
Packard Claims Administration
09.2012 - 02.2022
Dental Receptionist
Cobb Dental
02.2010 - 09.2012
Pediatric Dental Front Office Manager
Frank Pettinato II DMD, MS
02.2007 - 11.2009
Dental Front Desk Manager
Florida Dental Centers
04.1996 - 02.2007
Certificate of Completion - Accounting Operations
Pinellas Technical College
High School Diploma -
Tarpon Springs High School
Similar Profiles
Jillian ShevelJillian Shevel
Key Holder at Dollar General Key Holder, Dollar GeneralKey Holder at Dollar General Key Holder, Dollar General
Canaan BrownCanaan Brown
Cashier at Dollar Tree/Dollar GeneralCashier at Dollar Tree/Dollar General
Antonia (Jones) McNultyAntonia (Jones) McNulty
Truck Loader/ Unloader at Family Dollar Dollar General WarehouseTruck Loader/ Unloader at Family Dollar Dollar General Warehouse
April WhiteApril White
Store Training Manager at Dollar GeneralStore Training Manager at Dollar General