Raquel Flores
San Antonio
Summary
Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.
Overview
2
2
years of professional experience
Work History
Commercial Manager
AutoZone
San Antonio
06.2024 - 10.2024
- Manage client relationships, identifying opportunities for new contracts.
- Analyze data and create reports to identify areas of business growth.
- Monitor local and federal regulations.
- Bid on new projects, and negotiate contract terms.
- Recruit and oversee contractors and vendors.
Customer Service Representative
UniFirst
San Antonio
10.2023 - 08.2024
- Manage large amounts of incoming phone calls
- Generate sales leads
- Identify and assess customers' needs to achieve satisfaction.
- Build sustainable relationships and trust with customer accounts through open, interactive communication.
- Provide accurate, valid, and complete information by using the right methods/tools.
- Meet personal and customer service team sales targets, and call handling quotas.
- Handle customer complaints, provide appropriate solutions, and alternatives within the time limits; follow up to ensure resolution.
- Keep records of customer interactions, process customer accounts, and file documents.
- Follow communication procedures, guidelines, and policies.
- Take the extra mile to engage customers
Customer Service Representative
Qualfon Call Center
San Antonio
06.2022 - 05.2023
- Manage large amounts of incoming phone calls.
- Generate sales leads.
- Identify and assess customers' needs to achieve satisfaction.
- Build sustainable relationships and trust with customer accounts through open, interactive communication.
- Provide accurate, valid, and complete information by using the right methods/tools.
- Meet personal and customer service team sales targets, and call handling quotas.
- Handle customer complaints, provide appropriate solutions, and alternatives within the time limits; follow up to ensure resolution.
- Keep records of customer interactions, process customer accounts, and file documents.
- Follow communication procedures, guidelines, and policies.
- Take the extra mile to engage customers.
Education
High School Diploma -
Emma Lee Broady Academy
San Antonio, TX03-2012
Skills
- Client relationship management
- Data analysis
- Problem solving
- Reliability
- Multitasking
- Communication skills
- Customer service
- Team building
- Conflict resolution
- Problem-solving abilities
Timeline
Commercial Manager
AutoZone
06.2024 - 10.2024
Customer Service Representative
UniFirst
10.2023 - 08.2024
Customer Service Representative
Qualfon Call Center
06.2022 - 05.2023
High School Diploma -
Emma Lee Broady Academy
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