Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ashley (Raquel) Fortenberry

Knoxville,TN

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

7
7
years of professional experience

Work History

Front Office Manager

Baymont By Wyndham
04.2019 - Current
  • Created weekly schedules for front end staff members to ensure appropriate coverage during peak hours or high demand periods.
  • Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
  • Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
  • Covered front desk and/or breakfast shifts when needed.
  • Inventoried and ordered pantry and breakfast items
  • Instituted cost saving processes in the breakfast area
  • Audited breakfast to make sure food safety protocols were being followed.

Personal Trainer

Gold's Gym
04.2018 - 12.2019
  • Educated clients on proper exercise techniques, reducing risk of injury during workouts.
  • Motivated clients to stay on track with fitness goals with positive and friendly approach.
  • Trained clients during strength training, cardio vascular exercise, and stretching.
  • Assisted clients with personal fitness goals through realistic objectives.
  • Increased client retention through consistent communication, motivation, and support.

Operations Manager

Gold's Gym
12.2016 - 04.2018
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Developed and maintained relationships with external vendors and suppliers.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.

Education

Bachelor of Nutrition - Dietetics

The University of Tennessee - Knoxville
Knoxville, TN
12.2024

Associate of Science -

Pellissippi State Community College
Knoxville, TN
07.2014

Skills

  • Customer Service
  • Workflow Optimization
  • Managing Operations and Efficiency
  • Policy and procedure modification

Timeline

Front Office Manager

Baymont By Wyndham
04.2019 - Current

Personal Trainer

Gold's Gym
04.2018 - 12.2019

Operations Manager

Gold's Gym
12.2016 - 04.2018

Bachelor of Nutrition - Dietetics

The University of Tennessee - Knoxville

Associate of Science -

Pellissippi State Community College
Ashley (Raquel) Fortenberry