Raquel Franco
Philadelphia,PA
Summary
Committed job seeker pursuing employment where good customer service and positive attitude will make a difference. Skilled in working under pressure, as well as adapting to new situations and challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Ability to multitask and manage time well to consistently meet performance targets. Highly capable of working effectively unsupervised and quickly mastering new skills. I am ready to learn and contribute to your teams success.
Overview
14
14
years of professional experience
Work History
Cosmetologist
Salon Owner
01.2022 - Current
- Manage salon operations efficiently, ensuring smooth day-to-day functioning and top-quality customer experiences.
- Maintain a clean and hygienic work environment by following strict sanitation guidelines and procedures.
- Manage appointments through scheduling software program, answer phones and emails, greet clients, handle payments, and create client service tickets.
- Demonstrate high level of customer service to increase retention and satisfaction, including consistent follow-up communication.
- Increase salon revenue by upselling additional treatments, products, and services to clients during appointments.
- Ensure compliance with state regulations regarding licensing, sanitation procedures, and workplace safety guidelines.
- Maintain accurate financial records by tracking expenses, managing budgets, and analyzing sales data for informed decision-making purposes.
- Maintain a professional yet friendly relationship with my clients during services.
Cosmetologist
Timeless Hair and Makeup Studio
04.2018 - 12.2021
- Engaged positively with clients to deliver memorable customer experiences that resulted in repeat business.
- Developed a loyal client base through excellent customer service.
- Managed appointments through scheduling software program.
- Assisted with basic bookkeeping, filing and maintaining clients' records.
- Backed up reception desk by answering phones, scheduling appointments and processing payments.
- Updated and maintained clients information records and beauty services provided.
- Responded to clients inquiries by phone, email and in person.
Office Manager
Kassie's Bedding
04.2011 - 04.2018
- Maintained filing system for records, correspondence and other documents.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Resolved customers issues and complaints in a timely manner while maintaining a positive relationship.
- Maintained office organization to support efficiency, professionalism and performance.
- Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Created spreadsheets in Excel to track data such as vacation requests, sick days .
- Monitored/tracked invoices and payments from customers to promptly contact them with past due payments.
Education
Cosmetology - Cosmetology Education
Jean Madeline Aveda Institute
Philadelphia, PA11-2010
High School Diploma -
Mastbaum Highschool
06-2009
Skills
- Team worker, reliable
- Motivated, quick learner
- Strong social skills, Bilingual
- Relationship building and management
- Extremely organized, Perfectionist
- Dedicated, competent and results-oriented
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Part TimeWork Location
RemoteImportant To Me
Flexible work hoursWork from home optionWork-life balanceTimeline
Cosmetologist
Salon Owner
01.2022 - Current
Cosmetologist
Timeless Hair and Makeup Studio
04.2018 - 12.2021
Office Manager
Kassie's Bedding
04.2011 - 04.2018
Cosmetology - Cosmetology Education
Jean Madeline Aveda Institute
High School Diploma -
Mastbaum Highschool
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