Raquel Garcia
Tucson,AZ
Summary
Support day-to-day program operations with expertise in records management and resource coordination. Skillfully meet diverse needs and address issues to maintain efficiency and program outreach. Demonstrated success in building long-lasting relationships.
Overview
15
15
years of professional experience
Work History
Program Specialist
TUSD
07.2020 - Current
- Established goals and created action plans to achieve goals.
- Maintained regular communication between schools via email and phone calls to coordinate program logistics.
- Worked alongside other professionals to outline and implement program plans and objectives.
- Provide support to schools having difficulty with student behaviors.
- Implement/train schools on PBIS.
Kindergarten and First Grade Teacher
Tucson International Academy
07.2018 - 06.2020
- Taught students subject-specific material, learning strategies and social skills
- Established and enforced rules of behavior to drive social development and maintain positive interactions
- Assessed student learning progress and comprehension with routine tests and standardized examinations
- Cultivated language skills through use of traditional poems, nursery rhymes and riddles to help students develop comprehension, vocabulary and love of language
- Arranged parent-teacher conferences to address student progress and collaboratively set goals for areas of improvement.
- Applied evidence-based practices for classroom management to enhance learning results.
Integrated Services Specialist
Aetna
09.2015 - 07.2018
- Provide timely processing of provider invoices while maintaining a high level of quality in adherence to the prior authorization guidelines
- Ability to negotiate with providers, as needed, to deliver a cost savings benefit to our clients
- Work cross-functionally to deliver exceptional customer service to resolve issues that prevent the processing of provider invoices
- Followed all company policies and procedures to deliver quality work.
Care Coordinator
Casa de los Niños
04.2014 - 03.2015
- Responsible for the comprehensive coordination of behavioral health services for children who have complex psychosocial needs
- Facilitate Child & Family Teams and engage members and their families in recovery oriented treatment planning
- Carry an assigned caseload and deliver services singly or as part of a team and maintain accurate and timely clinical service records, prepare and provide accurate reports; and submit data in an accurate and timely manner
- Used company software and databases to maintain records of services performed and patient conditions.
Customer Service Representative
Community Partnership of Southern Arizona CPSA
12.2009 - 04.2014
- Process and coordinate member transfers, answer all incoming calls in Spanish/English from the community
- Coordination of care benefits
- Provide resources for members that don't have AHCCCS if they are in need of Behavioral Health
- Communicate among providers from AZ that work with Behavioral Health Agencies funded thru AHCCCS
- Handled customer inquiries and suggestions courteously and professionally.
Preschool Teacher
Dino Bones Preschool
07.2009 - 09.2009
- Teacher of students of ages 3 & 4
- Provide the students with all the skills and knowledge needed in order to transition to Kindergarten smoothly
- Made accommodations for children's cognitive and physical needs
- Implement activities such as: Art, Math, Literature, Motor Skills, etc
- Developed weekly lesson plans and activities to engage children and promote learning.
Lead Representative
Cricket Communications
01.2009 - 07.2009
- Prepared store for closer; counted registers, revised paperwork and prepared for the next business day
- Conducted weekly counts of the merchandise that was in the store
- Provided excellent Customer Service
- Evaluated inventory and delivery needs and optimized strategies to meet customer demands.
Education
Bachelor of Science - Psychology
University of Phoenix
Tucson, AZ2014
Skills
- English Language Critical Thinking
- Psychology Coordination
- Negotiation Customer and Personal Service
- Active Learning Spanish Language
- Behavioral Health
- Benefits
- Critical Thinking
- Excellent Customer Service
- Elementary education
- Differentiated instruction
- Performance Assessments
Languages
Spanish
Full Professional
Timeline
Program Specialist
TUSD
07.2020 - Current
Kindergarten and First Grade Teacher
Tucson International Academy
07.2018 - 06.2020
Integrated Services Specialist
Aetna
09.2015 - 07.2018
Care Coordinator
Casa de los Niños
04.2014 - 03.2015
Customer Service Representative
Community Partnership of Southern Arizona CPSA
12.2009 - 04.2014
Preschool Teacher
Dino Bones Preschool
07.2009 - 09.2009
Lead Representative
Cricket Communications
01.2009 - 07.2009
Bachelor of Science - Psychology
University of Phoenix
Similar Profiles
Denise LopezDenise Lopez
Title 1 Smmer School Teacher at TUSDTitle 1 Smmer School Teacher at TUSD
Jazlyn RamosJazlyn Ramos
Child Care at TusdChild Care at Tusd
GUSTAVO ACOSTAGUSTAVO ACOSTA
Monitor at TUSDMonitor at TUSD
Anthony GoretaAnthony Goreta
5th Grade Teacher at TUSD5th Grade Teacher at TUSD
Grace MadisonGrace Madison
Director at Creative Kids Preschool LLCDirector at Creative Kids Preschool LLC